SAIC December **** –January ****

Production & Shipping Clerk II

Perform a combination of manual and clerical shipping and receiving duties in a warehouse environment for large scale Science and Technology Corporation.

Receive incoming materials into database, unpack/unwrap items, verify quantities and material conformance, log receipt of items, store items in proper locations, pull items for shipments, process freight bills, packing sheets and additional documentation, create product labels, prepare track shipment reports to send to P.O.C at various shipment destinations via email system.

Obtained Forklift Certification, Hazmat Certification, Microsoft Office Suites Certification

Operate Forklift, pallet jacks, pallet wrapping turntable, hand trucks, large and small scales, utility knife, nail guns, tape guns, drills, saws and additional tools. Installation of racks, shelving, warehouse and office components and amenities, including equipment assembly.

D&J Business Center April 2009-August 2011

Internet Café Manager

Oversee daily operations of Internet cafe’ and game room, focusing on customer satisfaction.

Perform various management and clerical duties including, but not limited to: interviewing, hiring and releasing staff, training new staff in various aspects of operations, preparing daily, weekly and monthly Profit And Loss statements to be faxed to company C.F.O., preparing deposits and deposit slips for daily bank drops, using POS terminals to activate, suspend or terminate customer accounts, developing promotional activities monthly to increase customer frequency and gain new customers, maintain all equipment and computers to optimize customer experience and satisfaction.

Maintain a safe, clean and fun environment for café patrons.

West Corp. June 2007-April 2009

T-Mobile Technical Care Rep

Use desktop terminal to access call flow and various programs and phone system to assist inbound calling customers with technical device and/or service issues and questions in a timely and efficient manner, with focus on customer satisfaction, maintaining an adequate knowledgebase of systems, procedures, devices and services offered to exceed customer expectations and provide a superior customer service experience

Implementing new practices as established in the cellular industry as directed by management.

Pemberton Inc. March 2004-May 2007

Mechanic’s Helper

Assisting mechanic with removal, addition, insulating, and general upkeep of Plumbing, HVAC and Electrical lines, components and fixtures in residential and commercial settings, coordinating efforts with construction crews, inspectors, property owners and management to achieve maximum efficiency on job site.

Receive, log, maintain and store tools and materials in service shop and on service vehicles, keeping daily activity logs.

Extensive use of hand and power tools, various heavy equipment such as backhoes, pneumatic tampers and rammers, concrete saws, compactors and walk behind rollers with a moderate amount of climbing, stooping, bending, crawling and lifting.

Education

Rocky Mount Senior High School Rocky Mount NC

HS Diploma

Forklift certifications, HazCom (GHS provisions) certifications, Confined Space training, Blood born /Airborne pathogen training, MSDS familiarity training, Microsoft Office Course certification

Darrell D Malone

1256 Green Cedar Lane, Virginia Beach, VA 23453

757-***-****

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