Dawnisha Byrd

***** * ****

602-***-****

ad1xmv@r.postjobfree.com

SUMMARY

Energetic and results-driven professional with experience in customer service as well as child care. Successful track record of conferring with customers in-person to provide them with information regarding products or services. Familiar with principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Experience

Hertz-Customer Service

03/202*-**-****

●Strong oral and written communication skills

●Maximizing revenue opportunities by actively offering products and services and overcoming customer objections

●Ensures that the customer receives world-class customer service and sales support.

IntouchCX-Customer service

08/2021-03/2022

●Assist all customers through inbound calls,emails and chats.

●Communicate a variety of information to the customer.

●Learn and retain a thorough working knowledge of all existing and new products and services

Trilogy - Brand Ambassador

January 2016

●Target customers in order to generate sales opportunities

●Represent and talk about the company

A Child's Joy

Sales Representative 2014-2015

●Liaison with clients to identify their needs and to ensure customer satisfaction.

●Proposed ideas to improve provided services and event quality.

●Assisted with managing on-site production and clean up for events as necessary.

●Proactively handled issues and troubleshoot any emerging problems on the event day.

SSP of America -

●Wash plates, silverware and maintain upkeep of the glassware

●Help head chef with prep for the sift and reservations

Mulligans, Phx, Az - Short-order cook

●Cooking food that can be prepared quickly

●Prepare food for customers

●Provided excellent dining and customer service

●Inspected dining room serving stations for neatness and cleanliness

Education

2012

Phx,Az- Certified Nursing Assistant

Provide basic care for patients, assist them in daily basic activities

●Assist patients with ADLs such as feeding, mouth care, grooming, shaving, and incontinence care.

●Assist nurse with care of residents.

●Measure and record patient vital signs.

●Assist with restorative care.

●Build a relaxing environment for residents and family members

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