Customer Service Human Resource

ROSIE CALVERT-JORDAN

**** ********** **** *Memphis, Tenn. 38116

(main) Mobile 901-***-*****Home 901-***-****

**************@***.***

SUMMARY

Trained and experienced in Culinary Arts & Restaurant Management, ServSafe Certified, Certified Nutritionist,

Certified Human Resource Management, Certified Control Cost Mgmt., Office Mgmt, Strategic Planning; including

Retail Management, Customer Service, P&L and Payroll. Experienced in implementing training programs.

managed 150-200 employees. Over 30 experience in Hospitality Industry to include Inventory, product &

equipment delivery. Able to make quick decisions under high stress conditions, maintaining composure while

prioritizing and orchestrating many job functions, work effectively on response team, coordinating facts and ideas

and solving problems. Technical oriented individual.

EXPERIENCE

11/5/2021 – Present LANDAU UNIFORMS Olive Branch, MS

Embroider

Responsibilities: Operate, problem solve two, four and six head machines. Measure Logos, Train new Associates, Inventory assessments

7/25/2020- Jan/15/2021 AMAZON FULFILLMENT CENTER Memphis, TN

(Saturday-Sunday 7am-5:30 ONLY) Material Package Handler /Problem Solver

Responsibilities: Scan, Examine boxes and labels, prep packages for pallet loading. Wrap Pallets, Problems Solve

packages with incorrect labeling. Train new associates

Private / Personal Chef & Certified Nutritionist

8/2013- Present

Prominent individual & their families, Private Entertainment Groups

Provide clients with daily meals, nutrition knowledge, private cooking classes and private catered events

5/2010- Present JOYROSE CUISINE and Meal Replacement, Owner Memphis, TN

*Manage all aspects of kitchen operations, including menu planning, staffing scheduling, training and execution

*Create Theme Menus, plate designs, décor for (25-100ppl) buffet/ special events annually

*Meal Replacements for Elderly and clients with special diets and nutritional interest

*Ensure compliance with federal, state, and local health safety and sanitation standard

*Create and Deliver visually appealing nutrition-based meals, and meet dietary requirements

*Maintain budget in all financial areas: food labor, operation costs

1/2011- 11/2016 Southern FLAVA, Inc, Diva Hizzls Production United States

Executive Chef

* Manage 5-20 ppl for Annual events and fundraisers, plan meals, plate designs, food cost, private banquets

Personal Chef / Private Chef

* Provide service for all VIP rooms for Performing Artist, Marketing Team and potential clients, private dining

In Home and Venue. Prepare and deliver replacement meals

3/2015- 7/2017 PARADOX CATERING & CONSULTING, LLC Memphis, TN

(part-time) as needed - Line Cook, Prep Cook

*Assume 100 % responsibility for quality of products served: both plated/ buffet (250ppl)

*Stock and maintains sufficient levels of food products

*Portion food and proper plate design/ garnish according to recipe specifications

*Maintain clean and sanitary workstations, including all commercial appliances

*Prepares Variety of meats and items for broiling, grilling, frying, sautéing or other cooking methods by portioning,

battering, breading, seasoning and/ or marinating.

3/03-7/2013 The HOME DEPOT Memphis, TN

Operations Manager

Responsibilities: weekly Payroll; Training / Development of hourly and salary employee

Training and updates in OSHA SOP; Payroll – Kronos (200ppl); P&L budget management, research and

resolve –Power point presentation; Customer investigation; credit card charges; Marketing and development

and setting ads throughout store: Work w/ District Operation Manager to implement new SOP and training

Vault research /bookkeeping; Conduct weekly/ monthly manager /supervisor meeting. Administering assessments

and developmental plans to hourly associates; Monitoring inventory levels and shrink, Store-to-Store deliveries and

to customers. Customer Service retainment; responsible for training in Safety

3/99-11/2003 RANSTAD NORTH AMERICA Memphis, TN

Staffing Sales Manager (Hospitality, Industrial, CDL Drivers, Clerical Medical, Retail Mgmt.)

Responsibilities: Hiring, Training, conduct Job Fairs, Assist companies with retention strategies. AP/PR

8/95-3/1999 THE PEABODY HOTEL Memphis, TN

Executive Assistant/ Office Manager of Catering & Conference Management:

VOLUNTEER:

Public Class Events Volunteer: A Taste of Italy –Italian food- 25ppl, Date Night in Paris -French food- 30ppl, Morocco: International Series- Moroccan Cuisine- 25ppl, Greece International Series- Greek Cuisine- 20ppl, Holy Rosary School Teachers Team Building, Argentina Internal Series - techniques for making empanadas. Basic Knife Skills - 30ppl -demonstrated basic knife skills. Paradox Catering Inc. – Sous Chef, line cook,

Memphis Jewish Home – Food prep /Chef

Hope Presbyterian Church,

Global Ministry -Leader, Operations Manager, and Group Assessment Research Leader for trips to Nairobi Kenya

Kitchen Ministry - Prep Cook, line Cook, assist with fundraisers

CERTIFICATION / AWARDS OTHER SKILLS

ServSafe Certified Type 65 WPM

American Culinary Federations Member Microsoft Office & Excel

Food and Beverage Certification Power point

Certified Nutritionist Kronos * My Apron *AP/AR

Certified Human Resource & Retail Management Commercial Kitchen Equipment

Delta Fair - 1st Place Winner (Specialty Pastry) 2nd Place (Divinity)

Pastry Club Member, Le’Cole Culinaire

Forklift Certified

EDUCATION / CERTIFICATION

2013-2016 L’ÉCOLE CULINAIRE, Student Ambassador GPA: 4.0 Cordova, TN

Association of Culinary and Restaurant Management

1999-2001 Shelby State Community College (Continuing Education Course) Memphis, TN

Medical Secretary/ RN

1994 University of Tennessee Agricultural Extension Service Memphis, TN

[Certification] Expanded Food & Nutrition Education Program

1986- 1989 Rice College, Memphis, TN [Major] Office Management/ Human Resource

Associate Degree: Business Management

1984-1986 University Of Martin Tennessee [Major] Computer Science & Technology

1984 Booker T. Washing High School, [H.S. Graduate] Memphis, TN

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