Noah Matthew Worthy ad1xji@r.postjobfree.com • 713-***-****

Houston, TX

Customer-centric and solution-oriented professional possessing robust verbal and written communication skills. Adept at resolving complex customer complaints, queries and issues. Skilled at managing phone calls and emails. Proficient in strategic negotiation and account management. Competent at collaborating with team members to achieve assigned goals. Skilled at report preparation and record maintenance. Areas of Expertise

Customer Service

Interpersonal Communication

Phone Calls & Emails

Strategic Negotiation

Issue Resolution

Report Preparation

Account Management

Record Maintenance

Team Collaboration

Professional Experience

Memorial Hermann Southwest Hospital, Houston, TX

Direct Admissions Nurse 2013 to 2017

Spearheaded the creation of Healthquest accounts for transfers, PaRC (rehab facility) and TCU (Transitional Care Unit) to admit emergency department patients. Addressed insurance and other healthcare issues by collaborating cohesively with case-management, doctors, nursing units, office staff and other departments. Received physician orders for direct admissions and organized admission processes. Maintained adherence to Memorial Hermann and Interqual (Medicare) requirements by reviewing orders in a precise and a timely manner. Audited inpatient Medicare lists to assure accuracy of admissions and doctor’s orders. Followed up with patients to ensure they were informed correctly regarding the arrival destination. Received verbal orders from the doctors and punctually developed accounts to increase efficient electronic orders. Completed authorizations accurately and promptly to validate the insurance eligibility, demographic information and benefits. Composed comprehensive, meticulous and flawless documentation by engaging patients and families.

● Facilitated succinct customer service interactions by communicating coherently on a recorded phone line.

● Reduced the admission duration down to 30 minutes, along with verifying insurance.

● Strategically negotiated prices for new OR equipment and was nominated for employee of the year. Licensed Vocational Nurse/IV Nurse 2007 to 2013

Promoted to Team Leader to primarily manage IVs. Positioned all operating room patients. Governed IV administration, oral IV medicine administration, while in holding, phlebotomy, EKGs, phone triage and electronic charting. Transitioned, cleaned and turned-over operating rooms in a seamless manner.

● Contributed substantially as a manager for OR attendance to achieve the fastest turnover rate across Houston.

● Liaised productively with doctors and staff members to maintain operating room equipment and joint commission readiness.

● Maintained and educated patients and staff on orthopedic devices. Additional Experience

Emergency Room Licensed Vocational Nurse II at Memorial Hermann Southwest Hospital, Houston, TX Certified Nursing Assistant & LPN at Sweetwater Hospital Association, Sweetwater, TN Certified Nursing Assistant at Blount Memorial Hospital, Maryville, TN Technical & Medical Expertise

Microsoft Word and Excel FirstNet Medhost Healthquest BMA (tracking system) Interqual (Medicare) Education

Associate of Science, Hiwassee College, Madisonville, TN Licensed Vocational Nurse (also known as LPN), Tennessee Technology Center, Harriman, TN Awards & Accolades

Advances in Patient Safety, Memorial Hermann Southwest Hospital 2016 Nominated for Employee of the Year, Memorial Hermann Southwest Hospital 2016