Customer Service High School
Resume:
CONTACT
Torawalters
**@*****.***
SKILLS
Communication
Conflict Resolution
Analytics
Attention to Detail
Multitasking
Strategic Thinking
EDUCATION
USC-Sumter
Studied Secondary
English Education
Sumter High School
1985-1989
High School Diploma
TORA WALTERS
CUSTOMER SERVICE/CLIENT SERVICES
PROFILE
My customer service experience goes back to my high school days when I worked fast food. I had to actively deal with cUstomers' needs, wants, likes, and complaints. Throughout the years, I acquired employment where I assisted customers with resolving issues they had. I provided excellent and reliable assistance in a busy call center setting.
EXPERIENCE
Independent Freight Dispatcher
May 2022-Present
Use loadboards and other resources to find freight for independent contractors. I schedule, coordinate, and monitor the movement of trucks to ensure timely delivery of goods. I maintain communication with the drivers throughout the transit. lensure all paperwork is completed accurately and in a timely manner. I provide updates by responding to inquiries from brokers, shippers, and receivers regarding the shipments. Personal Care Assistant
October 2020-Present
I assist clients with activities of daily living sUch as bathing, dressing. grooming and toileting. I provide companionship to elderly and disabled clients in their homes. I monitor vital signs SUch as blood pressure, pulse rate and respiration rate for health status. I ensure patient safety and provide emotional support by listening attentively and engaging them in conversation. I report any changes in mental, physical, and emotional status to nurse practitioners.
Office Assistant
January 2018-October 2020
I performed computer literacy skills and practiced strategic duties. I maintained files and answered phone calls. I oversaw clerical tasks, such as sorting and sending emails, took messages, and entered information into databases.
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