Date of Birth : ** March ****

Gender : Male

Marital Status : Single

Nationality : Indian

Language Known : English, & Hindi

Work Experience:

Royal Caribbean Cruise Lines

From

March 2006 to Till Date

Designation: Headwaiter Job responsibilities:

Introduces himself to the passengers and handles the Allergies, special dietary orders, celebrations, Specialty restaurant reservations and Main dining room seating arrangements.

Maintaining inventory checks and requisitions orders.

Reporting to Restaurant operational Manager about any changes in seating or Complaints from passengers and crew/ team members concerns.

Responsible for the hygiene and cleanliness in all restaurants all working Equipment as per USPH & Company policy and procedures.

Always greet and welcome guests promptly in a warm and friendly manner Has a good knowledge of menu and presentation standards. Speak with guests and staff using clear and professional language Appraisals for crew/ team members.

Training & development of crew / team members both new hires and old crew.

Check with guests to ensure satisfaction with each food course and beverages

Maintain cleanliness of work areas, china, glass, etc. throughout the shift

Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas

Completes the daily responsibilities that are set for each individual shift

P&O Cruise Lines From April 2005 to Dec 2005

Designation: F & B Assistant Job responsibilities:

Assist in creating a warm and welcoming environment for our guests

Ensure that guests are seated and provided with menus promptly

Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times

Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have

Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately

Café Coffee Day From Sep 2004 to Feb 2005

Designation: Team Member

Job responsibilities:

Increased the revenue for the company by up selling the revenue items to the customers through merchandise.

Punctual for work at all times.

Providing service to the customers and attending to their needs.

Serving different types of coffees to the customers.

Education & Additional Qualification:

STCW Course Completed

Higher Secondary School ( Science ) passed out in 2001.

Secondary School passed out in 1998 From Holy Family High School.

Documents Info.:

Passport No

: Z7136893

Date of Expiry

: Feb 2033

Visa Type

: US C1D Visa

Date of Expiry

: Sep 2024

CDC No

: MUM 357350

Date of Expiry

: Jan 2029

Skills:

Performance : Consistently achieved above average performance appraisal while working for Royal Caribbean International on different positions.

Leadership : Leading and developing the biggest department onboard through the quality of service of Food and Beverage.

Employee Development : Consistent in training and developing subordinate supervisory team to be an asset to the company.

Planning : Reduce costs, planning events and effectively managing the restaurant team and increased efficiency.

Result Oriented : Motivating the restaurant team to achieve ratings & revenue targets by analyzing and planning effectively.

Declaration:

All the details mentioned above are true and correct to the best of my knowledge and beliefs.

Austin Fernandes

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