NGUYEN THANH PHONG

(WINDY)

Senior I T Analyst

EXPERIENCE

Assist Project Managers in control/implementation of Quotation/ Estimation/Design Drawings/Documentation & and other office work.

Monitored KPIs & and analyzed data to help product management make better- informed decisions.

Identified product improvement opportunities, working together with the local Operations teams.

Monitor and manage equipment, tools, and properties owned by the company. Set up HR-related proposals in the area to submit to the Manager. Review performance reports and make service improvement recommendations Ability to identify and organize tickets as well as monitor and respond quickly and effectively.

Make a proposal plan to improve System, Server, Network, and workload Risk management: Monitoring, detecting, and planning to resolve or prevent the issue.

IT Support Analyst

ViHat Company(8/2019- 8/2021)

Senior IT Specialist

HCL Corporation (8/2021 - 9/2023)

EDUCATION

Ho Chi Minh Polytechnic College

Information Technology Certificate.

Professional Certificate in Administrative Assitant. Toeic Certificate 855 point

Digital Marketing Professional Certificate

ABOUT

Always proactive in work, with a high

sense of responsibility and good team

spirit.

Always work hard and spend a lot of

time to learn and improve the quality of

work.

Good communication and ability to

convince customers.

SKILLS

Familiarity with and/or ITIL concepts or

certification preferred.

Experience in Technical Support within

Public cloud-based providers ( Azure, AWS)

4 years Service provider ticketing

toolsets(ServiceNow, network monitoring)

3 years experience with Jira, and Confluence.

On hand using Linux basic knowledge and

Powershell script.

Extensive knowledge of networking and

security.

A strong sense of urgency and a strong

commitment to quality customer service

Exceptional analytical & and customer

service skills.

CONTACT

Home : 7 Tu Xuong, p.Hiệp Phú, Dist 9

Phone : 037*******.

Email:

ad1xcq@r.postjobfree.com.

Created the company-wide process of reporting bugs, assessing, troubleshooting, and monitoring their lifecycle and optimized the tools to facilitate it. Designed, maintained, and executed the test plans for the (mobile) releases’ Regression testing & and set a transparent process among all parties, achieving higher rates of crash-free releases.

Enhanced the team’s productivity & and accelerated the members’ professional growth, by formulating onboarding & and training programs for debugging, and testing on emulators.

Addressed customer questions about the company products and provided technical support, by troubleshooting and escalating bugs, monitoring their status, and providing workarounds to our end users.

Product Support Specialist

Vinpearl Luxury Landmark 81 Hotel (5/2017- 8/2019) Ensure the implementation of the Information Security Management System ISMS (Information Security Management System) is applied throughout the Company and complies with standards (ISO 27001).

Manage and inspect the ISMS implementation of all company employees. Review and assess risks when receiving requests related to ISMS from inside and outside.

Responsible for preparing ISMS audits periodically once a year. Report work results on ISMS control activities and performance/actual situation to BOD periodically and according to events. IT system administration:

In charge of the company's entire Information Technology system (Backlog, Zendesk, Github, Google Workspace...); Set up and deploy new employees as well as support in troubleshooting all problems that may occur during work. Ensure a safe and transparent working environment. Built automated workflows for the team tasks, utilizing existing tools like Fellow, Slack, Zapier, Google Suite, etc, which allowed the team to quantify our work using data for the first time, maintain historicity, and identify patterns & and opportunities for improvement.

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