Dana Flack

E-Commerce Manager

Valencia, California, United States

+1-703-***-****

ad1xcb@r.postjobfree.com

SUMMARY

*15+years of experience as eCommerce Manager. Manages product SKUs, toy, mobile devices, digital ads, online education.

*Create project plans to fit stakeholder and product needs and deliver with-in budget on desired outcomes; full accountability for project results.

*Provided end to end project management for projects up to $1.5 M. Forecasting, staffing and reporting.

*Define project roles and responsibilities in close collaboration with the Product, including project scope and objectives to ensure a cross-functional understanding amongst project members.

*Perform project tracking through clear and concise status reports and time management reports; proactively identify potential issues and track project member progress against commitments

*Learn from recent projects to identify and recommend improvements, cost saving initiatives, and substitutions to positively impact current and future project budget or schedule.

*Delivered a B2B software product with a $1.5M budget for enterprises to house and maintenance contracts.

*Provided end to end project management for MGA Entertainment, Princess Cruises, K12 Inc etc clients PROFESSIONAL SUMMARY:

*Over fifteen years' project management experience focusing on online advertising sales and e-commerce supporting sales and technical teams in digital and agile environments. WORK EXPERIENCE

January 2021-Current

E-Commerce Manager

MGA Entertainment

Van Nuys, California, United States

Responsibilities include growth of portfolio brands on Amazon, Walmart Target and many other ecommerce/omni-channel retailers.

• Responsible for cross-functional collaboration to manage and direct all aspects of the ecommerce business, including building strategies from inception to execution.

• Manage and constantly improve a distinctive and authentic online presence and experience for our customers.

• Compliance and chargeback monitoring.

• Collaborate with cross-functional teams, such as marketing, and customer service, to ensure alignment and effective execution of ecommerce initiatives.

• Implement effective search engine optimization (SEO) strategies to improve organic rankings and increase visibility on search engines.

• Develop and maintain accurate ecommerce analytics and reporting, providing regular insights and performance updates to the management team.

December 2019-June 2020

Ocean Delivery Project Lead

Princess Cruises

Valencia, California, United States

Actively leading development and implementation of Ocean Medallion product applications.

• Establishes project plans for multiple concurrent projects.

• Keeps stakeholders, business partners, vendors, management, and team updated on project status with regular and frequent communications.

• Evaluates business requirements to determine next steps to deliver business value and work through prioritization processes.

• Define tasks with team, Brand Owners, and Product Owners. May 2018-July 2019

Contractor, Remote

Collegeboard

Reston, Virginia, United States

College Board develops and administers standardized tests and curricula used by K-12 and postsecondary education institutions.

• Manages/supports cross functional teams in effort to launch large scale SIS application.

• Defines project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

• Develops full-scale project plans and associated communications documents.

• Proactively manages change, identify potential risks, and devises contingency plans.

• CRM system experience.

• Develops best practices for project execution and management. Project Manager

February 2018-April 2018

Contractor

Fannie Mae

Reston, Virginia, United States

Managed a large server migration project for over 100 Financial service applications. Coordinated with server and infrastructure teams to build out servers in out of region locations for disaster recovery.

• Created and maintained project plan in MS Project.

• Identified dependencies and managed risk. Managed project scope.

• Worked with application owners, application developers and analysts to determine business needs and functionalities desired for new or revised application.

• Documented exceptions or deviations as needed.

• Reported on progress of project, progress on milestones to application owners. January 2017-October 2017

Project/Product Manager

Compusearch

Sterling, Virginia, United States

Provide leadership for the implementation project team across all phases of the project (contract lifecycle management system) as a Software-as-a-Service (SaaS) product offering.

• Successfully implemented CMS product for nationally recognized clients which included business process analysis, requirements identification, system configuration, report development, product documentation and user training. Met the revenue and profitability objectives for client engagements.

• Managed over $2 million in project budgets and project planning. One direct report (Business Analyst).

• Business development activities, sourcing new clients, fostering leads via Salesforce. June 2014-November 2016

Senior Project Manager

K12 Inc

Herndon, Virginia, United States

K12 is a leader in providing individually tailored, one-to-one learning solutions to students from kindergarten through high school across the country. Responsible for leading development of $1M+ K-12 course development and deployment to online CMS.

• Successfully managed several large-scale projects on time and on budget.

• Provided end to end project management for projects up to $1.5 M. Forecasting, staffing and

• reporting. Applied Agile methodology.

• Managed virtual cross functional teams.

• Lead Mobile Apps team in the development of new and existing apps for iOS and Android.

• Responsible for UAT and QA roles. Report on Google Analytics.

• OCM change experience

• Daily stand ups and monthly revenue reconciliation. Skills Used: Google Analytics, Twitter, March 2013-June 2014

Project Manager - PMO

USAToday/Gannett

West McLean, Virginia, United States

Responsible for the execution of technical web and mobile projects for USATODAY.com.

• Successfully launched eight new Travel websites on time and on budget. Managed an agile team of eight developers and API/services team.

• Directed all aspects of launch including release management and data center builds & refreshes.

• Managed the redesign of the home page for USATODAY.com.

• Practiced agile/scrum methodologies. Served as both Project Manager/Scrum Master.

• Provided data mapping and requirements gathering. Created user stories, managed Jira backlog.

• Facilitated all UX related Travel section enhancements and redesigns. January 2007-March 2012

Project Manager

Sprint

Reston, Virginia, United States

Successfully managed/implemented over 150 telecom and marketing projects for the Sprint.com website including new functionality and corporate strategy.

● Managed several simultaneous projects in support of day-to-day and large scale Marketing initiatives for Sprint.com, focusing on updates for Pricing, Products, and Promotional content on the website.

● Responsible for driving initiatives through full project lifecycle, ensuring delivery on time, and with quality that meets or exceeds stakeholders' expectations.

October 2003-January 2007

Contracts Specialist

America Online

Dulles, Virginia, United States

Responsible for reducing business risk by analyzing online advertising contracts sold by national sales team. Reviewed on average 50-60 contracts per week with deal values of up to $4M per contract.

● Examined contracts and SOW's for potential legal complications, unrealistic technical obligations, and impractical operational terms

● Revised and negotiated contract terms and conditions to fully protect company. June 1996-October 2003

Sales Strategy & Planning Analyst

America Online

Dulles, Virginia, United States

Analyzed market trends and monitored partner performance. Managed e-commerce deal and revenue pipeline.

● Served as the SME for the group and assisted Sales on calls to close large revenue deals. EDUCATION

-1992

M.A. in Industrial

University of New Haven

New Haven, Connecticut, United States

M.A. in Industrial/Organizational Psychology

University of New Haven - New Haven, CT

January 1992

• Industrial/Organizational Psychology

-1990

B.S. in Psychology

Frostburg State University

United States

B.S. in Psychology

Frostburg State University

June 1990

• Psychology

SKILLS

Google Analytics Search Engine Optimization SEO Marketing Subject Matter Expert SME Advertising Market Trends SPSS Agile Agile Methodology Confluence JIRA PMO Project Lifecycle Project Plan Project Planning Project Plans Scrum Deployment Server Migration System Configuration Android IOS UAT Large-Scale Content Management System CMS Livelink Doubleclick HTML SAAS Sharepoint Disaster Recovery Microsoft Project MS Project Microsoft Sharepoint API Visio Salesforce CRM Sterling Realtime Data Center Software as a Service Flash Data Mapping Engines Telecom Customer Service Oriented Customer Service Government Contract Contract Administration Content Development Course Development Learning Solutions Customer Relationship Management Best Practices Contracts Reconciliation Staffing Forecasting Business Requirements Requirements Gathering Process Analysis Business Development Documentation Project Management Budgets Pricing Budget Fannie Mae Corporate Strategy Retail Sales QA Pipeline User Experience Design UX Excel Google Docs Microsoft Office Microsoft Office 365 Office365 Microsoft Powerpoint Powerpoint LANGUAGES

English - Intermediate

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