Donte Burley

Easton, MD LinkedIn (URL) 667-***-**** ad1xbi@r.postjobfree.com

STRENGTHS

Management Experience

Call Center Experience

Business Development Experience

Sales Experience

Customer Service Experience

Problem Solving Skills

Creative Thinking Skills

Goal Oriented

Coachability

Adaptability

WORK EXPERIENCE

Nexrep LLC Remote

Independent Contractor (Customer Service) December 2020 to Present

●Using internal software, I create and update customer accounts requiring very detailed data entry.

●Provide exceptional customer service and assess customer requests, ensuring proper services are being provided while increasing the company’s overall quality ratings.

●Engage clients via telephone, chat, and email (over 60 contacts per day).

●Assist clients with order fulfillment and problem resolution requiring me to use both analytical and critical thinking skills.

Impact Player Solutions Catonsville, MD

Sales Manager January 2011 to Dec 2019

●Made the connection between local promoters/ planners to entertainment providers, learning how to build relationships and maximize opportunities.

●Managed, trained, and oversaw the progress of up to 5 sales representatives and collaborated with team members in order to continually exceed quota.

●Engaged clients via telephone and email (outbound outreach over 100 contacts per day).

●Introduced training programs that enhanced employee performance and helped build a motivated workforce.

Verizon (FIOS - Residential) Silver Spring, MD

Sales Consultant September 2016 to February 2018

●Asked revealing questions to gauge client need/ interest, then presented an array of relative products, maintaining a top 5% position on my sales team.

●Utilized efficient sales techniques and marketing strategies which taught me how to proposition company value to the ideal customer profiles.

●Engaged clients via telephone and email (high volume call center 75% inbound/25% outbound).

●Conducted thorough follow-ups with customers post-sale to ensure customer retention.

TRAINING AND CERTIFICATIONS

Prehired Remote

Science-Based Sales® Pro June 2021 to Present

From my PreHIRED mentors, I learned sales methodologies, tools, skills, and workflows to be at the top 5% of sales performers.

●Researched & replicated sales systems from Prehired's Science-Based Sales® methodology.

oProspected- to generate high quantity & quality of sales leads.

oQualified - to ensure alignment between buyer and seller.

oDiscovered - to dive deep into goals, challenges, and solutions.

oAdvised- to uncover value/insight, create urgency, remove barriers, and close deals if there is a mutual fit between the buyer and seller.

●Science-Based Sales® messaging for calls, meetings/demo calls, social media, and emails.

●Trained on many of the top CRMs, lead generation, sales automation, and productivity tools.

TECH STACK

HubSpot, LinkedIn Sales Navigator, Outplay, LeadIQ, Slack, Huntr, G-Suite, Zoom, Loom, Vidyard, Crash, Calendly

LICENSE

Active Maryland State Life Insurance License

Contact this candidate