Retail/Service Manager

STEPHEN

GREEN

*********@*****.*** 360-***-****

Silverdale, Washington 98383

SKILLS

Financial Management

Cost Management

Managing Employee Relations

Strategic Planning

Business Management Principles

Greet Guests

Environmental Policy

Managing Laborers

Contract Development and Management

Issue and Conflict Resolution

Information Confidentiality

Employee Coaching and Motivation

Health and Safety Regulations

Technical Proficiency

Sales Strategies

Performance Tracking and Evaluations

Staff Management

Supply Chain Management

Fire Safety Regulations

Managing Operations and Efficiency

Managing Terminations

Quality Standards

Scheduling and Coordinating

Customer Service

Financial Statements

Sales Activities

Shrinkage Prevention

Business Process

Productivity Performance

Budgeting and Resource Management

Reconciling Cash Drawers

Overseeing Employees

Managing Routines

Managing Career Progression

Waste Management

Job Assignments

Customer Relationship Management

Public Relations

Accounting

WORK HISTORY

Manager Safelite Auto Glass - Glen Burnie, MD 06/2021 - Current Accomplished multiple tasks within established timeframes. Onboarded new employees with training and new hire documentation. Maximized performance by monitoring daily activities and mentoring team members. Evaluated employees' strengths and assigned tasks based upon experience and training.

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands. Established and updated work schedules to account for changing staff levels and expected workloads.

Delivered feedback to decision-makers regarding employee performance and training needs.

Approved regular payroll submissions for employees. Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.

Conducted monthly inventories of raw materials and components on work floor. Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage. Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades. 07/2012 - 03/2021

General Service Manager PepBoy's Auto Service & Tires - Glen Burnie, MD Open and close, inventory, schedule, hire and train, prepare estimates, order parts, customer service, deposits and other duties involved in running a retail and service store

Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.

Met with customers to discuss service needs and develop effective and practical solutions.

Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

Trained 10-16 less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.

Followed up with customers during and after installations to verify satisfaction. Maintained effective customer service by responding to service requests quickly to increase overall sales by 13%.

Set and administered department budgets for expenditures, materials and labor. Promoted brands of Type equipment, increasing sales 9% and maximizing overall revenue.

Handled over $1200 in rental and purchase payments daily with 99.3% accuracy. Trained new employees on proper protocols and customer service standards. Assisted in recruiting, hiring and training of team members. Trained and guided team members to maintain high productivity and performance metrics.

Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Managed purchasing, sales, marketing and customer account operations efficiently. Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Upheld great standards of leadership for employees, consistently leading by example for best-in-class Type work.

Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Car Care Manager AAA Mid-Atlantic - Baltimore, MD 06/2010 - 06/2012 Associate Honorable Discharge 09/1991 - 09/2009

Skills

Food Safety,

Inventory Control

Payroll

Profit & Loss

Recruiting

Retail Sales

Preparing estimates

Cash Handling

Customer Service

Automotive Repair

Management

Budgeting

Merchandising

Negotiation

Accounts Receivable

Purchasing

Vehicle Maintenance

Operations Management

Strategic Planning

Auto Estimating

Human Resources

Logistics

Military Service

Branch, Navy

Service Country: United States

Rank: E6

General Manager Eastern Technical High School - Baltimore, MD 09/1986 - 06/1990

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