Customer Service Social Media
Resume:
CONTACT
ad1x93@r.postjobfree.com
Minneapolis, MN 55404
SKILLS
Excel
Social-Media
Complaint Resolution
Team Management
Order Filling
Inventory Management
Record Keeping
Public Relation
Order Processing
Workplace maintenance
MS Office
Stock Rotation
Customer Retention
Telecommute
ABDIRAHIMM MUHUMED
SUMMARY
Experienced Document Processor with 10
A Highly motivated and focused Master of Global Supply Chain Management and Logistics, Master of International Relations, and BSc in criminal justice graduate with years of customer service and paralegal experience. Also, professionally work outside the office and "commuting" via the internet, assignments by email, face time on Zoom, and team meetings Skilled in meeting strict deadlines, paying attention to detail, and written and oral communication. Fluent in English, Somali, and Amharic
Highly organized Paralegal Assistant with advanced knowledge of legal terminology and court procedures. Skilled in managing multiple projects and meeting deadlines. Proven ability to communicate effectively with clients and attorneys.
3 years of experience in processing and organizing documents for easy access. Skilled in utilizing multiple software programs to accurately store and organize documents. Demonstrated ability to work with a variety of stakeholders to ensure e documents are properly processed.
Document Processor with an extensive background in document processing. Highly proficient in the use of document processing software and adept at managing multiple projects simultaneously. Proven track record of efficiently organizing documents in an accurate and timely manner.
WORK EXPERIENCE
Paralegal Jul 2021 – Present
AMA LAW GROUP PLLC
Managed and maintained case files
Examined legal documents for accuracy and completeness
Prepared legal documents for review and filing with the court
Drafted and edited legal documents according to attorney instructions
Assisted in the preparation of legal documents, such as briefs, pleadings, appeals, contracts, and legal memoranda
Assisted attorneys in the preparation of legal documents, such as briefs, pleadings, contracts, and legal memoranda
Provided administrative support to attorneys in the preparation of legal documents
Assisted attorneys in the preparation of legal documents for review and filing
Prepared for court hearings and trials by organizing exhibits, preparing witnesses, and summarizing depositions
Assisted in the preparation of legal briefs, pleadings, and other documents
Transaction SUPERVISOR Jan 2015 – Jun 2021
Minnehaha TRANSPORTATION
Supervised the safe and efficient loading and unloading of cargo on aircraft
Ensured that all cargo was handled in compliance with safety regulations
Developed and implemented safety protocols for the cargo handling
Scheduled cargo handling shifts for team members
Monitored the loading of cargo onto
Inspected cargo for damage and ensured that it was properly labeled and stored
Monitored the loading and unloading of cargo to ensure that it was secure
aircraft and ensured that it was balanced correctly
team
Investigated and resolved customer complaints related to cargo handling
Developed and maintained safety protocols for the cargo handling team.
ASSISTANCE MANGER Jan 2014 – Dec 2014
G & M ADULT DAYCARE
Collaborated with employees and owners to ensure the delivery of efficient, high-quality service
Enhanced the company's reputation by providing exceptional customer service at an individual level
Provided coaching, mentoring, and consultations to staff to enhance overall development
Successfully initiated and implemented a premium level of service expectations, resulting in an enhanced client list and higher revenue
Reviewed weekly inventory charts and recorded facility needs, accordingly
Managed associates including massage therapists, estheticians, guest relations staff members, locker room attendants, and nail and hair techs
Motivated the team in a fun, fast-paced environment
Effectively managed front desk sales staff, massage therapists, and estheticians
Responsible for overseeing and managing daily spa operations, always delivering great customer service to established and new members
Responsible for all HR functions including interviewing, hiring, training, coaching, and scheduling
Analyzed customer skin conditions to recommend appropriate products, tracking salon retail sales
Organized salon paperwork and office files, assisting spa technicians with room set-up needs
Responsible for leading all employees in other departments outside the spa and salon environment
Case Manager Aug 2013 – Dec 2013
COMMUNITY ORGANIZATION
Documented all patient information including service plans, treatment reports, and progress notes
Completed documentation and reports on a weekly and quarterly basis to ensure eligibility, funding, and compliance with state and agency policy
Identified community resources to support clients with donations including free haircuts, camperships, field trips, and low-cost auto repair
Ensured all enrollment activities adhered to established procedures of accountability and confidentiality according to contracts and regulatory entities
Used evidence-based practices including motivational interviewing and trauma-informed care to create individualized service plans based on client strengths
Developed, implemented, and monitored an individualized person-centered plan (PCP) for up to 40 consumers in order to meet their community integration and service coordination goals
Developed a mentoring program, utilizing community volunteers to support families in a two-year transitional housing program
Advocated for and promoted full inclusion of individuals with disabilities across all community opportunities
Coordinated with social service staff, suggesting facilities and guiding clients accordingly
Provided crisis intervention, guidance, and supportive counseling services
Conducted comprehensive in-home psychosocial assessments prior to initial wraparound meetings
Conducted outreach, advocacy, and rehabilitative services for standard cases and crisis intervention
Efficiently gathered information from families and social services agencies to inform treatment plan development
Addressed emergency cases, recommending social and medical interventions if necessary post-assessment
Taught clients anger management and impulse control techniques along with relaxation, social, emotional coping, and functional living skills
Recruited community professionals to provide pro bono monthly education programs with respect to trauma treatment, financial management, and parenting skills
EDUCATION
Master of Science: global supply chain management and logistics Dec 2023
Athens State University, Athens, AL
Master of Science: International Relations May 2022
Liberty University, Lynchburg, VA
Bachelor of Science: CRIMINAL JUSTICE Mar 2020
American Intercontinental University, Schaumburg, IL
LANGUAGES
ENGLISH: Fluent (4 out of 5)
SOMALI: Native/ Bilingual (5 out of 5)
AMHARIC: Fluent (4 out of 5)
REFERENCES
Ibrahim Aden
Best Quality Home Health Care
1545 E Lake St # 210
Minneapolis, MN 55407
ad1x93@r.postjobfree.com
Abdi Mohamoud
Horn of Africa Community Org
University Ave # F
San Diego, CA 92105
ad1x93@r.postjobfree.com
Omar Abdullahi Podi
Waite Park Somali Community
2719 West Division St.
St. Cloud, MN 56303
ad1x93@r.postjobfree.com
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