Angel Warren

Customer Service Representative

Panama City, FL

Dedicated Customer Service Representative, with excellent communication, listening, and problem- solving skills with 20 years of experience. Able to drive the customer experience through customer- centric behavior and actions, evaluating customer needs and providing product and service solutions to promote customer loyalty.

Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience. Willing to relocate: Anywhere

Work Experience

Nelnet

Great Lakes student loan services - Remote

August 2021 to Present

Take calls and payments and help borrowers with any questions they have concerning their loans. Customer Service Representative

Ensemble Health Partners - Panama City, FL

July 2017 to July 2017

Worked as team member, performing cashier duties, product assistance and cleaning. Upheld all privacy and security requirements established by [Ensemble Health PartnersType] regulatory agencies.

Assisted customers with questions and concerns.

Excelled in exceeding daily credit card application goals. Certified Nursing Assistant

Miami, FL

April 2010 to June 2017

Observed and documented patient responses.

Assisted patients with bathing, grooming and feeding. Tended to patients with chronic illnesses.

Facilitated activities of daily living, including personal hygiene management, feeding, ambulation and locomotion.

Created and maintained a safe patient and working environment. Documented activities and recorded information in EMR system. Provided patients and families with emotional support. Identified and advocated patient care needs, and helped to determine best approach to care.

Customer Service Associate

JC Penney Co Inc - Plano, TX

August 1997 to June 2010

Educated customers on special pricing opportunities and company offerings.

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Greeted customers with enthusiasm and offered immediate and friendly service.

Assisted customers with store and product complaints. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Recommended, selected and helped locate merchandise based on customer needs and desires. Education

Associate of Arts in EARLY CHILDHOOD

Alabama State University - Montgomery, AL

2002

Skills

• Customer Service (10+ years)

• CSR (10+ years)

• Customer Care (10+ years)

• Call Center (4 years)

• Customer Support (10+ years)

• EMR Systems

• Medical Records (6 years)

• Pricing (10+ years)

• Patient Care (10+ years)

• Vital Signs (10+ years)

• Medical Office Experience

• Technology sales

• Merchandising

• Communication skills

• Phone etiquette

• Cashiering

• Customer service

• Sales

• Typing

• Cash handling

• Cash register

• Pricing

• Windows

• Merchandising

• Vital signs

• Medical records

Certifications and Licenses

Certified Nursing Assistant (CNA)

Additional Information

SKILLS

Energetic work attitude Strong organizational skills Active listening skills Team leadership

Large cash/check deposits expert Customer service expert

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