Customer Service Executive Assistant

MOSOBALAJE, FISAYOMI DEBORAH

Phone Number: +*** 810-***-****

Email: ****************@*****.***

LinkedIn: www.linkedin.com/in/fisayomi-mosobalaje

PROFESSIONAL SUMMARY

Enthusiastic, passionate, hard-working, responsible, and dependable. Skilled at consulting with clients seeking assistance. Excellent leadership and team-building skills. Adaptable to transitions between small and large tasks and susceptible to change. Excellent comprehension and retention.

EDUCATION

Master of Science (M.Sc.) Medical Entomology (in view)– Osun State University (2022-2023)

B.Tech. Crop and Environmental Protection - Ladoke Akintola University of Technology (2019)

PROFESSIONAL EXPERIENCE

Effjay Yummy Treats (Lagos State) -- Customer Service Executive (2013 - 2023)

Promptly welcome customers when they arrive with a professional and courteous manner.

Assist guests with food and nutritional menu inquiries and making helpful menu suggestions based on guest preferences and dietary needs.

Accurately input orders through the POS system and carefully process payments while handling cash and interact transactions.

Restock baked goods counter, display fridge, and retail shelves according to merchandizing training and company standards.

POBFID Stores (Osun State) -- Executive Assistant (2016 - 2023)

Compiled expense reports and daily records

Maintain paper and electronic filing system

Acts as a virtual assistant

Manage calls and emails to ensure maximum customer satisfaction

Federal Ministry of Agriculture and Rural Development (Ogun State) – Administrative Assistant (2021-2022)

Managed office supplies are maintained, including checking inventory and working with vendors to ensure adequate levels of necessary supplies at all times

Coordinated traveling off-site to deliver reports or files to other departments

Ensured the confidentiality and security of files and filing systems

Organized schedules, arranging meetings, distributing memos and reports and ensuring that everyone is kept current of necessary government news and information

Spices Eatery (Osun State)- Sales Supervisor (2020-2021).

Initiated sales activities, strategies, and sales plans required to build brand visibility.

Operated as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.

Assisted the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.

Arranged reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.

Omotayo Farms (Osun State)-Farm Manager (2018-2019)

Analysed existing operations, crops, livestock, staff, and financial documents and recommending improvements.

Supervised the different divisions to inspect crops, livestock, and also perform tests on soil and water.

Ensured seeds, fertilizers, pesticides, and other supplies are regularly restocked.

Scheduled repairs, maintenance, and replacement of equipment and machinery.

Coordinated all staff adheres to health and safety regulations.

SOFT SKILLS

Teamwork and Collaboration.

Problem solving ability.

Communication.

Flexibility & Adaptability.

Microsoft Office and Goggle docs Tools Proficiency.

Organization and Planning.

Time management.

Emotional intelligence.

REFEREES

Available on Request

Contact this candidate