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Customer Experience Vice President

Location:
Collierville, TN
Posted:
December 13, 2023

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Resume:

Angela Dixon

*** ****** ***** ** ************ TN 38017

Home: 901-***-**** Cellular: 901-***-**** Office: 901-***-****

Executive Profile

Marketing Sales management Tactical Panning Business Relations Development

A forward looking cognitive, innovative and dynamic tactical Green Belt Certified Executive, with an intense customer centric focus. A fiscally responsible leader with over two decades of strong analytical, sales, and marketing experience, knowledge of balance sheet management, effective communication and collaboration skills, and strong business acumen. Intense talent development and strategic planning coupled with exceptional written, oral, and presentation techniques.

Key Knowledge Areas

Strategic Planning

Collaborative Selling

Change Management

Motivational Speaking

Effective Communicator

Project Management

Employee Development

Consulting

Matrix Management

Career Synopsis

First Tennessee Bank – Memphis TN Treasury Management Senior Consultant

03/2018 - Present

Works with the Chief Communications Officer to develop and execute First Horizon National Corporation’s internal communication and employee engagement strategy to support the company’s business and culture objectives

Serves as a catalyst to drive the company’s culture by partnering with key departmental leaders to develop strategy, content and distribution channels (e.g. employee intranet) that support employees across the company

Provides counsel and ensures priorities and messaging are aligned and articulated in a manner consistent with overall company strategy

Develops best-in-class processes and protocols for all internal communications and provides tools, channels and programs that inform and engage managers and leaders

Oversees leader and manager communications programs to include training, coaching, toolkits and the creation of forums to create powerful connections between employees at all levels of the organization

Drives internal communication activities to support merger and acquisition, change management and culture initiatives

Acts as the Internal Communications lead for crisis response

Works closely with the Human Resources team to strengthen employee engagement and promote programs that build talent and reinforce a strong corporate culture

SunTrust Bank – Memphis, TN Senior Vice President/Commercial Sales Manager

01/2012 – 03/2018

Direct accountability for revenue growth, sales productivity and performance of 6 Commercial Banking Teams in TN, GA, and FL.

Develop and drive sales strategy and execution.

Identify areas of opportunity and support initiatives through proven best practices.

Foster cross LOB partnerships through the alignment of product, process, and technology.

5 years of consistent YOY Revenue Growth with the teams I support.

SunTrust Bank – Memphis, TN Senior Vice President/Sales and Marketing Manager

09/2010 – 01/2012

Maximize return on marketing dollars and resources by leveraging local market intelligence to create marketing tactics.

Build brand awareness by reviewing, recommending and negotiating sponsorship opportunities to gain exposure to clients/prospects and community involvement.

Write and review all local press releases for Memphis Leadership Team. This includes earnings releases, new products and services, and community involvement.

Manage and oversee the local SunTrust Charitable Foundation. Responsibilities include allocating foundation dollars to companies and organizations that make a difference in our community and support the SunTrust Purpose.

Manage team of Marketing Specialists who focus on planning and activation of events for up to 350 attendees including venue selection, food and beverage, rentals, invitations, AV equipment, registration table, centerpieces, permits and on-site execution, etc.

Ensure budgets are on track by reporting on monthly variances, discussing upcoming events, new requests, actual expenditures, and new opportunities by conducting marketing updates with leadership team.

Chair the African American Affinity Group. Provide support to diverse organizations in the Memphis Region through leadership, financial support, guidance, education and volunteer efforts.

SunTrust Bank – Memphis, TN Group Vice President/Area Manager

09/2008 – 09/2010

Directed sales and operations of 14 Branches in the area of Retail Growth (Consumer and Small Business) through proactive service, retention, expansion of relationships and outside calling for Small Business Development.

Improved profitability by Identifying and coaching trends on production in key areas of loans, deposits, fee income and operation / security cash controls.

Enhanced performance and teamwork by training and developing Branch Managers in the areas of sales leadership, outside calling efforts and essential credit skills resulting in highly skilled tenured managers.

Designed and developed the Licensed Banker Program for Eastern TN. As Program Manager the region achieved company leading results.

Bank of America – Memphis, TN Senior Vice President/Consumer Market Executive

05/1989 – 09/2008

Developed sales performance and leadership skills for 35 Banking Center Managers and their teams, with over $700 million in retail core deposits and 200 associates in Memphis Tennessee and boarder state locations in Arkansas, Illinois, and Missouri.

Strategically managed compliance and operational risk.

Managed new deposit growth and was able to drive results to see 6.5% increase in deposit revenue year over year.

Coordinated Community Outreach events for the company through a network of company volunteers.

Six Sigma green project piloted in the Mississippi River Valley Market, propelled team to number one (out of 147 markets) in the corporation within 16 months of implementation.

Selected as the “Top 100” out of 3,167 senior executives by Ken Lewis former C.E.O. to participate in the executive leadership forum because of my superior “gold standard” performance based on 360-Degree Survey results from peers, line of business partners and subordinates.

Academic Credentials

Rhodes College Bachelor or Art (History & Education)

American Institute of Banking Certificate

Green Belt Certified



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