Objective: To obtain a position with a company where my skills will be utilized and enhanced while having the opportunity to grow within the company.

Skills: Self Driven Person; Person for Growth and Development

●Possesses a strong academic foundation in core business functions including:

oGeneral business administration

oAccounting

oProject Management

oHuman Resources

oLogistics

●Work well without supervision

●Ability to prioritize and remain focused on the essence of an issue

●Excellent with customer support services

●Skilled at learning new concepts quickly while working well under pressure

●MS Word, Excel, and PowerPoint

●Excellent data entry/keyboard/10 key skills

●Knowledge of administration and clerical processes

●Excellent multi-tasking skills

Education:

Bryman College, Hayward, CA - 2006 Medical billing and Coding

Heald College, Hayward, CA - 2010 BA in Business Management, and minor in accounting

Certification:

First Aid and CPR certified

Certified Medical Biller

Certified Driver Instructor - DITC course complete 2023

Languages: Fluent in Vietnamese

Current and Past Employment

Driver Instructor

Olympia School District, WA 2022 - Present

Liaise with management and lead driver trainer to determine training needs and schedule training sessions - Support and mentor new employees - Responsible for assisting drivers with student bus behavior management - Assists in planning and scheduling entry level and annual in-service training programs for authorized school bus drivers - Assesses trainees’ abilities to meet acceptable standards and makes recommendations for further training or discontinuing training - Assist in over-the-road/behind the wheel training of drivers.

Transportation Specialist

Olympia School District, WA 2019 - Present

Class B CDL With passenger and school bus endorsement - Safely Transporting students to and from school - Maintain discipline on the bus- order unruly students - Prevent unauthorized persons to board the bus - Having excellent hand eye coordination - Able to follow traffic rules

Import Export Customer Service Representative

PCC Logistics, Oakland, CA 2016-2019

Track shipments and communicate with clients about the cargo’s progress - Coordinate shipping with customs agents for clearance on overseas products - Provide efficient delivery logistics through data management - Research and resolve service issues and implement solutions - Enforce the policies regarding proper signatures, dates, times and completion on all route/dispatch paperwork - Recommend solutions and changes for improving service levels - Interface and coordinate with operations and exceed needs of customers, transportation and operations - Works with FCL (Full Container Loads) and LCL (Less Container Loads) - Prepare and provide documents to customers in accordance with the terms of shipment standard operating procedures

Cafeteria Supervisor

Antioch Unified School District, Antioch, CA 2014-2015

Train, supervise and evaluate assigned staff - Prepare and test new recipes - Review, analyze, and modify work schedules, procedures and methods - Plan balanced menus and follow standardized recipes

Nutrition Service I

Antioch Unified School District, Antioch, CA 2013-2015

Setting up of serving areas and the serving of food to students and staff - maintain cleanliness of nutrition services facilities - Assist in the preparation of equipment nutrition service facilities for the serving of food -

Wash and prepare eating and serving areas - Set out food, trays and beverages according to established procedures

Operate dishwasher and wash trays, plates, utensils and other serving equipment - Maintain food storage, work and serving areas in a clean, sanitary and safe condition - wash and clean counters and tables - wash and store pots, pans, trays and kitchen

Call Center Team Lead

Communication Services for the Deaf, Stockton, CA 2011-2012

Oversee the performance of team members of the call center - provide leadership, coaching and support customer service representatives - Develop plans to achieve call center goals

Call Center Customer Service Representative

Communication Services for the Deaf, Stockton, CA 2010-2012

Answer calls professionally - Respond to customer inquiries - Research required information using available resources - Handle and resolve customer concerns - Provide customers with product and service information

Enter customer information - Process orders, forms and applications

Department Supervisor

Home Depot, Hayward, CA 2008-2011

Provide focus, direction, organization and support for all Special Services activities – Monitor assignments and performance of Service Desk associates - Ensuring the Service Desk contact points are covered in an optimal manner - Distribute requests and manage priority projects -

Lead, train and coach associates to ensure customers receive excellent service - Provide valuable input into operational and merchandising decisions to the Store Management Team and Operations Team

Customer Service Specialist

Home Depot, Hayward, CA 2006-2011

Help customers with product questions providing them with an increased positive in-store shopping experience -

Manage special order and installation sales from order write-up through completion maintaining a high level of customer satisfaction - Work with vendors, outside installers, trucking and shipping companies, and in store associates to ensure excellent customer service as achieved on all transactions - Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints - Answer telephones, direct calls and take messages - Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers - Train other staff members to perform work activities, such as using computer applications - Prepare meeting agendas, attend meetings, and record and transcribe minutes - Troubleshoot problems involving office equipment, such as computer hardware and software

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