PROFILE STATEMENT – CAREER OBJECTIVE

Seeking to use administrative and clerical skills to obtain a non-management position in data entry, human resources or a related field.

WORK EXPERIENCE

September 2023-November 2023A

CUSTOMER SERVICE SPECIALIST

*Lancesoft/M&T Bank

*Lockport, New York, United States

• Collected School Taxes in person at the bank branch.

• Reviewed checks, Bill's and tax payments with accuracy.

• Kept an organized detailed log in a fast paced environment which was then sent to School District.

• Received incoming customer client calls using excellent customer service and telephone skills.

• Interacted with full time branch staff with respect, courtesy and professionalism.

• Answered inbound customer calls solving problems, handling inquires and booking appointments as needed for M&T Bank clients.

January 2022-July 2023

DATA ENTRY CLERK

*Adecco/Citi

*Amherst, New York, United States

Performed data entry of sensitive material in accordance with government contract

Entered numerical data into databases with speed and accuracy using 10-key pad.

Organized, sorted, and audited input data against original documents.

Entered data into Type system according to formatting standards while exceeding quality and speed expectations

Maintained optimal quality levels of 99% throughout duration of assignment to prevent critical errors and support team performance targets.

Performed more than 1250 hourly 10-key actions while maintaining 1% or lower error rate. August 2009-January 2022

SALES ASSOCIATE

*Altitude Marketing

*Clarence, New York, United States

Answer phone with friendly greeting to create positive inbound calling experience for customers. Andria Aderman

Amherst, New York, United States

716********

ad1x7m@r.postjobfree.com

Amherst, New York, United States

716-***-****

ad1x7m@r.postjobfree.com

Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.

Educated customers about product terminology, features and benefits to improve salesand customer satisfaction.

Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.

Recommended products to customers, thoroughly explaining details.

Responded to customers within required turnaround times.

Performed work in compliance with established regulations, policies and standardoperating procedures.

Entertainment Sales calls for mainly Television and Internet. April 2006-June 2009

MORTGAGE ASSOCIATE

*HSBC Consumer Lending

*Amherst, New York, United States

Oversaw scheduling of timely loan closing to satisfy home borrower needs.

Attracted new mortgage loan applications by developing relationships with customers.

Evaluated pay stubs, credit history, tax information and bank statements for financial status.

Explained legal aspects of loan to borrower, as well as payment terms and clauses.

Remained updated with latest information related to mortgage products and services being offered.

Collected and compiled paperwork such as title abstracts, insurance paperwork, loan file sand tax histories.

Reviewed and validated details of loan applications and closing documentation.

Verified credit histories, personal references, and employment backgrounds for each applicant.

Produced and submitted completed loan packages to title and escrow professionals. April 1997-October 2005

SITE MANAGER

OSI Education

Amherst, New York, United States

Direct Manager of Supervisors and staff of 20+ account representatives

Responsible for the implementation of collection strategies, including setting account representative goals, unit reviews, account representative training, monitoring compliance, evaluation of telephone conversations and assisting account representatives with calls.

Performance for multiple clients.

Training and development of New employees.

Enforcing company policy, collection goals, client contract adherence, responding toaudits, hiring staff, payroll functions, benefit rollouts, and performance commissions and increases. EDUCATION

1986

A.A.S

State University of New York At Alfred

Alfred, New York, United States

State University of New York At Alfred, Alfred NY

A.A.S, Business, Banking And Accounting, 06/1986

Business, Banking And Accounting

SKILLS

Sales Associate Account Representative Greeting Payroll Collection Closing Escrow Loans Mortgage Mortgage Loan Lending Loan Closing Audit Audits Accounting Marketing ProblemSolving Documentation Scheduling

LANGUAGES

English - Intermediate

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