Health Insurance Sales Agent
Resume:
Fatou Wilson
Dallas, GA **157
***********@*****.***
Customer-focused with exceptional problem solving and people skills SUMMARY: Health and life insurance sales, customer service EDUCATION: Licensed to sell Life Health and Accident in 35 states AHIP Certification (2022)
Federal Marketplace Certification (2021)
Associates of Science Business Mgt June 2007
Chattahoochee Technical College
LANGUAGES: English and French
EXPERIENCE:
Broadpath : UHC Telesales -AEP 2023 Contract
● Answer incoming phone calls from prospective members and identify the type of assistance and information the customer needs with the goal to convert the caller to qualified lead and ultimately sale
● Educate Members and potential members on plans benefits and details based on consumer needs
● Provide objective information pertaining to coverage, annual notice of change, pharmacy/network coverage, and drug formularies
● Secure compliant enrollment into appropriate plan Humana Medicare Sales Agent. July 2022-Present
* Handle inbound and outbound sales inquiries for Humana and Careplus * consultative selling approach to align consumers’ healthcare needs and solutions
* Provide an excellent consumer experience for all callers and provide products from Humana’s portfolio, including Medicare, dental and vision.
* Model a high level of professionalism, integrity, and quality with every inbound and outbound consumer phone interaction
Medicare Sales Agent, GoHealth. September 2021 - July 2023
* Handles inbound and outbound sales inquiries to effectively sell * health insurance plans and products via phone to customers Provides an excellent consumer experience for all callers and be
* passionate about helping the aging and disabled community
* Guides consumers through the health insurance policy selection * and application process and serve as subject matter expert for
* health insurance enrollments Complies with Federal CMS and State legal requirements and
Independent Agent March 2020 -August 21
* Conducts needs-analysis
* Recommends plan that meets the customers’ needs
* Explains plan and provides customer service
* Food & Beverage Manager May 2010 -March 2020
* Coordinates daily with F&B staff for special events
* Gathers Data for all budget processes
* Develops strategies to achieve financial objectives
* Ensure compliance to all safety policies and procedure Food & Beverage Manager Doubletree Hilton May 2010 -March 2020
* Coordinates daily with F&B staff for special events
* Gathers Data for all budget processes
* Develops strategies to achieve financial objectives
* Ensure compliance to all safety policies and procedures * Manager of the year 2016
* Doubletree by Hilton Top of the Tree Award 2017
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