SOE

SORIANO

ad1x6y@r.postjobfree.com

708-***-****

Elmwood Park, IL 60707

SKILLS

Customer Service Skills

Leadership Skills

Active Listening

Decision-Making

Data Entry

Excellent Communication

Written Communication

Attention to Detail

PPE Compliance

Good Telephone Etiquette

Teamwork and Collaboration

Problem-Solving

Multitasking Abilities

Dependable and Responsible

Flexible and Adaptable

Clerical Support

MS Office

Organization and Time Management

Dedication

Empathy & Compassion

Persistence

HIPAA Regulations

Client Satisfaction

Office Supplies and Inventory

EDUCATION

Triton College

River Grove, IL

No Degree: Accounting

DeVry Institute

Chicago, IL

No Degree: Accounting

Coyne American Institute

1997

Computer Office Technology Certification

Steinmetz Academic Center High

Chicago, IL • 05/1996

High School Diploma

PROFESSIONAL SUMMARY

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

WORK HISTORY

Swedish Covenant Health - Sched/Ref Coord/ COVID Proj Coord/ Lead

Chicago, IL 01/2018 – 11/2022

Demonstrates professional and customer service focused behavior at all times

Utilizes appropriate telephone etiquette and procedures when placing, receiving, and transferring calls

Ascertain and meets caller's needs in accordance with department standards

Provides requested information or actions promptly and pleasantly

Complete patient registration on all patients

Creates referrals for all tests that providers request

Copies medical records for release and appropriately documents

Enters exam orders in Ecw/Meditech

Trained on EPIC

Strive for consistent and excellent customer service

Maintains accurate physician data, insurance information and other updates in computer system

Perform other duties as requested by supervisor/director

Review and verify insurance using passport (OneSource) system.

Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.

Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.

Trained 15 staff on referral and intake process

Responsible for the daily operations

Oversee a team of employees and be responsible for their productivity.

Setting goals for performance and deadlines in ways that comply with company's plans and vision.

Windy City Medical - Doctor Assistant

Chicago, IL 01/2017 - 01/2018

Record and update patient information into MediSoft database, as well as managing appointment scheduling and follow-up

Order x-rays, laboratory tests and special images as required

Liaise with insurance providers and attorneys on behalf of patients

Experience in counseling patients

Skilled on maintaining records

Good in planning, organizing and coordinating work assignments

Obtain, compile and record patient's medical data.

The Owens Group, CorVel-Cook County Risk Management - Claims Assistant

Chicago, IL • 01/2015 - 01/2017

Setting up FROI files for adjusters, average 350 claims a month

Set up IME's, pull medical records, copy/update information for adjustors

Prepare, review, cross reference and update department spreadsheets for management as needed for reporting purposes

Review EOB's for paid/unpaid status

Pay TIG invoices 150-200 monthly.

Athletico Physical Therapy - Office Coordinator

Oak Park, IL • 01/2007 - 01/2014

Scheduled patients and maintain office organization systems

Handled customer complaints and explained insurance coverage

Collaborate with therapist, managers, and billing department to ensure goals were met

Trained clinical staff and rehabilitation aides on administrative duties.

Larry Roesch Family Auto Group - Sales Mgr Assistant /Acct Payable/ Warranty Adm/Cashier

Bensenville, IL 01/2001 - 01/2007

Assist Sales Manager in sending out all the secondary Finance Mailers

Responsible for the maintenance and customers information in their database.

Assign bills to correct account members, also cut check to vendors.

Submission of Warranty claims for payment

Close out end month reports

Collection calls

Billing for technicians

Account receivables

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Worked closely with shift manager to solve problems and handle customer concerns.

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

LANGUAGES

Spanish

Native or Bilingual

.

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