Customer Service Data Entry
Resume:
SOE
SORIANO
***.******@*********.***
Elmwood Park, IL 60707
SKILLS
Customer Service Skills
Leadership Skills
Active Listening
Decision-Making
Data Entry
Excellent Communication
Written Communication
Attention to Detail
PPE Compliance
Good Telephone Etiquette
Teamwork and Collaboration
Problem-Solving
Multitasking Abilities
Dependable and Responsible
Flexible and Adaptable
Clerical Support
MS Office
Organization and Time Management
Dedication
Empathy & Compassion
Persistence
HIPAA Regulations
Client Satisfaction
Office Supplies and Inventory
EDUCATION
Triton College
River Grove, IL
No Degree: Accounting
DeVry Institute
Chicago, IL
No Degree: Accounting
Coyne American Institute
1997
Computer Office Technology Certification
Steinmetz Academic Center High
Chicago, IL • 05/1996
High School Diploma
PROFESSIONAL SUMMARY
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
WORK HISTORY
Swedish Covenant Health - Sched/Ref Coord/ COVID Proj Coord/ Lead
Chicago, IL 01/2018 – 11/2022
Demonstrates professional and customer service focused behavior at all times
Utilizes appropriate telephone etiquette and procedures when placing, receiving, and transferring calls
Ascertain and meets caller's needs in accordance with department standards
Provides requested information or actions promptly and pleasantly
Complete patient registration on all patients
Creates referrals for all tests that providers request
Copies medical records for release and appropriately documents
Enters exam orders in Ecw/Meditech
Trained on EPIC
Strive for consistent and excellent customer service
Maintains accurate physician data, insurance information and other updates in computer system
Perform other duties as requested by supervisor/director
Review and verify insurance using passport (OneSource) system.
Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
Trained 15 staff on referral and intake process
Responsible for the daily operations
Oversee a team of employees and be responsible for their productivity.
Setting goals for performance and deadlines in ways that comply with company's plans and vision.
Windy City Medical - Doctor Assistant
Chicago, IL 01/2017 - 01/2018
Record and update patient information into MediSoft database, as well as managing appointment scheduling and follow-up
Order x-rays, laboratory tests and special images as required
Liaise with insurance providers and attorneys on behalf of patients
Experience in counseling patients
Skilled on maintaining records
Good in planning, organizing and coordinating work assignments
Obtain, compile and record patient's medical data.
The Owens Group, CorVel-Cook County Risk Management - Claims Assistant
Chicago, IL • 01/2015 - 01/2017
Setting up FROI files for adjusters, average 350 claims a month
Set up IME's, pull medical records, copy/update information for adjustors
Prepare, review, cross reference and update department spreadsheets for management as needed for reporting purposes
Review EOB's for paid/unpaid status
Pay TIG invoices 150-200 monthly.
Athletico Physical Therapy - Office Coordinator
Oak Park, IL • 01/2007 - 01/2014
Scheduled patients and maintain office organization systems
Handled customer complaints and explained insurance coverage
Collaborate with therapist, managers, and billing department to ensure goals were met
Trained clinical staff and rehabilitation aides on administrative duties.
Larry Roesch Family Auto Group - Sales Mgr Assistant /Acct Payable/ Warranty Adm/Cashier
Bensenville, IL 01/2001 - 01/2007
Assist Sales Manager in sending out all the secondary Finance Mailers
Responsible for the maintenance and customers information in their database.
Assign bills to correct account members, also cut check to vendors.
Submission of Warranty claims for payment
Close out end month reports
Collection calls
Billing for technicians
Account receivables
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked closely with shift manager to solve problems and handle customer concerns.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
LANGUAGES
Spanish
Native or Bilingual
.
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