Customer Service Leasing Manager
Resume:
Rebecca Mata
Dallas, TX *****
ad1x6t@r.postjobfree.com
Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Authorized to work in the US for any employer
Work Experience
Leasing Manager
Westdale Property Management - Dallas, TX
August 2022 to August 2023
• Maintained outstanding customer service throughout two properties covering over 500 apartment homes
• Provided training and guidance to new Leasing Consultants
• Assisted with marketing and resident satisfaction plans
• Responded to all inquires and delegated leads
• Greeted visitors and showed apartments
• Secured leases while selling featured amenities to prospective residents
• Completed guest cards and lease agreements correctly and timely Sales Manager
Friendly Chevrolet - Dallas, TX
March 2021 to July 2022
• Identified and acted upon potential sales opportunities and leads
• Provided outstanding customer service and maintained solid product knowledge
• Determined customers needs and guided them to the best fitting vehicle
• Exceeded team sales goals by at least 10% each month
• Negotiated price, terms of sales, and service agreements
• Used networking opportunities to create successful and on going customer relationships Leasing Consultant
Centerpoint Apartments - Dallas, TX
January 2020 to March 2021
• Greeted all prospects and pre-qualified by covering all criteria
• Demonstrated the community and features in person and virtually
• Typed leases and completed appropriate paper work
• Input information in internal system to review with the Property Manager prior to obtaining signatures
• Inspected models and "market ready" apartments prior to tours or move ins
• Followed up on all prospects that did not close and attempt to close again
• Distributed and followed up on resident renewals
• Received phone calls and in person visits
• Listened and recorded resident requests and concerns
• Ensured all maintenance repairs are satisfactorily completed by contacting the resident with a completed Service Requests
Education
High School Diploma
E.L. Broady Academy - Kirby, TX
April 2012
Skills
• Open minded
• Great customer service
• People oriented
• Ability to work properly in a fast paced
• Persuasive communicator
• Attention to detail for customers needs
• Proven ability to work without supervision
• Positive attitude
• Ability to type at 40 wpm
• Technical Support
• Host/Hostess
• Marketing
• Negotiation
• CRM Software
• Fair Housing Regulations
• Property Leasing
• Event Planning
• Microsoft Outlook
• Pricing
• Bilingual (10+ years)
• Office Management
• Sales Management
• Yardi (2 years)
• OneSite (2 years)
• Microsoft Outlook (4 years)
• Blue Moon Software (2 years)
Certifications and Licenses
Driver's License
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