Danny Schmitz

IT Hardware / Desk Side Support Technician / Field Service Engineer

**** ***** ***** **.

Kansas City, KS 66111

ad1x6i@r.postjobfree.com Home : 913-***-****

Summary

Certifications

Comp Tia A+, Net+, MCSA, MCP

End User Computing Engineer / Deskside Support

Install/configure PC desktop and peripherals (external storage, PDA, WAP, UPS)

Troubleshooting Windows (OS recovery, blue screen, system lock-up, device conflicts)

Troubleshoot HW/SW problems by working with users

Install/configure/upgrade Windows 95/98/XP/Win7/Win10

Optimizing Windows configurations (device drivers, virtual memory, temp files)

Installed and configured disk images; managed applications using Microsoft SCCM.

Networking

Configure wireless connectivity (802.11, 802.11x, infrared, Bluetooth)

Manage/maintain/optimize server hardware (RAID, defrag of volumes and partitions)

Troubleshooting server hardware-device settings and drivers

Monitor/analyze events, software update infrastructure and remote server management

Capture and Restore files and systems

Configure IPX/SPX, TCP/IP, FTP, SMTP, HTTP, HTTPS, POP3/IMAP4, DHCP, DNS, and WINS

Monitor/analyze events, software update infrastructure and remote server management

Manage user profiles and groups

Create and manage accounts using Active Directory

Troubleshooting user accounts, including resolving account lockouts and authentication issues

Provide access to shared folders, troubleshoot terminal services, and configure files system permissions

Work History / Professional Experience

Exxon Mobil Grease Plant Sep. 2021- Jun. 2023

Contracted employee

End User IT Support Engineer / Stock Room Coordinator: duties included ordering all IT equipment for use in the Administrative Office and with the Plant Manufacturing Managers.

Conduct quarterly inventories. Prepare antiquated overstock for E-Waste / disposal pickup.

Load images on laptops / desktops for individual and shared usage.

Applied User State Migration Tool to remotely ‘Capture’ user profiles. Transferred profiles to replacement computers and shipped via UPS.

Maintained packaging and labeling network printers.

Ensured ongoing IP continuity with 19 Wired Access Points

Developed a personalized environment with the Administrative / Production Managers.

Veterans Affairs Administration Aug. 2020- Aug. 2021

Contracted employee

Deskside Support / Customer Service

Logistics : received, inspected, processed, labeled and entered devices into inventory. Approximately 3,500 laptops, 7,000 @ 24” displays.

Imaged laptops prior to deployment.

Deployed PC’s and laptops at individual work stations (Installs, Moves, Adds and Changes).

Verified usage of same.

Resolved issues for Affected End Users using the ticketing process Service Now. (Snow)

USDA, Economic Research Service

Contracted employee Feb. 2020- Jun. 2020

Assisted Federal employees that were new hires, and those being transferred to the relocated K.C., Mo. Facility.

Verified the desktop software image, the user profiles and hard wired connectivity for the workstations.

Issued laptops and confirmed eVPN usage (remote logins).

Installed and setup network printers.

Sorted and stored all equipment onsite. (items being deployed, items that were usable overflow and surplus items)

Maintained an inventory of replacement HDDs, display screens and PC cabling for workstation deployments.

IBM - Anthem Insurance Group

Contracted employee Oct. 2017 - March 2019

Provided hardware and software support for four departments. A total of 508 associates, and 1186 assets.

Ordered, Imaged and deployed PC systems and components for the groups.

Maintained the asset data base on a monthly basis, while maintaining a 97% accuracy rate. Resolved user issues onsite with the clients and over the phone or Remote sessions.

Developed a working trust and rapport with all of the staff members and associates.

On Site Focal for the facility.

Department of Homeland Security : USCIS

Contracted employee Aug. 2011 – June 2016

Responsible for troubleshooting issues for users on an individual basis

Corrected issues ranging from logon errors to equipment failures

Supported Dell laptops and desktop PCs, and maintained both local and network printers

Resolved problems concerning LAN connectivity

Education

University of Missouri – B.S. Forestry / Land Management Practices (128 of 135 credit hours )

Letter of Appreciation

I’d like to take the opportunity to extend a thank you and congratulations to Danny for the great work he displayed in completing the Overland Park, KS 10% physical inventory. It was relayed that Danny is relatively new to the team and with that knowledge. It’s even more impressive that he completed the inventory in such a professional and efficient manner. He displayed great determination to ensure that he dotted all the I’s and crossed all the T’s to end with an overall 97.6% accuracy rate for this site. In addition to this, he made sure the inventory was completed within the scheduled timeframe-Thanks Danny

Angel Black, Advisor, Asset Management

Home Office – Tennessee

Anthem Group

Recommendation:

Your presence and dedication to assist our customers at USDA Beacon Building complex over the past months will be truly missed. Not matter how big or small the IT task was you was there to assist us.

Marcelle Coleman : IT Specialist : National Capital Region Phone: 202-***-****) : ad1x6i@r.postjobfree.com :

Contact this candidate