Customer Service Data Entry
Resume:
Tanysha Francis
Cartersville, GA *****
ad1x62@r.postjobfree.com
Seeking employment in Health care, as a Medical Assistant and/or Patient Care Tech, as well as a position in customer service and/or data entry. A position that utilizes my skills and experience. Authorized to work in the US for any employer
Work Experience
Care Partner, Labor and Delivery
WellStar Cobb Hospital/Austell - GA
June 2016 to May 2022
● Works as a Care Partner on the Labor and Delivery Unit
● Takes vital signs for the patients as well as bedside blood glucose (BBG)
● Skilled in phlebotomy; Draws labs on patients as well as monitoring fetal heart rate
● Skilled in inserting/removing catheters
● Assists midwives/physicians in vaginal deliveries
● Skilled in setting up instrument table for vaginal deliveries
● Assists patients with ADLs
● Provides acute care services and excellent patient care
● Floats to other departments such as other acute care floors, Med/Surg, ICU/CCU, Mother Baby, etc.
● Knowledgeable in EPIC Charting
● Knowledgeable with proper procedures when a code is called Customer Service Representative/ Front Office Manager Auto Deals - Jonesboro, GA
January 2018 to August 2021
● Highly skilled as a customer service representative, able to solve any issues with customer and/or transfer calls to a higher authority if needed
● Performs data entry on customers’ vehicles as well as inventory, recon, and payments
● Creates contracts when customer is approved for vehicles, explain terms to customer before signing
● Manages all vehicle inventory coming in and leaving the lot
● Skilled in handling car payments and down payments, and deferred payments on customers
● Knowledgeable in de-escalating highly irate customers
● Skilled in training/managing new hire customer service representatives Nurse Aide
Signature Healthcare of Marietta - Marietta, GA
October 2015 to October 2015
Clinical training
Education
High school diploma
Marietta High School - Marietta, GA
August 2008 to May 2012
Skills
• Certified Phlebotomist Technician- February 2016
• CPR/First Aid/BLS certified
• Knowledgeable in ADL's hygiene, grooming, and safety
• Customer Service Representative; Inbound/Outbound calls- January 2018
• Ability to answer customer service phones
• Certified Nursing Assistant- October 2015
• Excellent communication skills
• Certified Clinical Medical Assistant- February 2016
• Able to type 120 words per minute, with the ability to multitask more than one window/network at the same time
• Front Office Manager- January 2018
• Certified Patient Care Technician- January 2016
• Certified EKG Technician- February 2016
• Phlebotomy
• Venipuncture
• Vital Signs
• ICU Experience
Certifications and Licenses
Certified Phlebotomy Technician
First Aid Certification
EKG Certification
CNA
CCMA Certification
Certified Patient Care Technician
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