Supply Chain Operations Manager

James D. Press

*****.*****@*******.*** 717-***-**** Palmyra, Pennsylvania

Profile

I am a highly skilled and dedicated manager with experience in small parcel distribution networks, industrial engineering, diverse supply chain and eCommerce logistics operations. I value maintaining client relationships through open communication and understanding of core values to ensure success. Education Bachelor of Science in Management from Rutgers University Villanova University

• Six Sigma Lean Belt

• Six Sigma Green Belt

Work Experience Supply Chain Management and Industrial Engineering Ingram Micro CLS/CEVA Logistics, Harrisburg PA September 2021 – September 2023 Senior Operations Manager/Account Program Manager

• Responsible for leading and directing 200+ associates in a 770K SF multi-client 3PL facility

• Ensured safety methods, practices and programs were implemented and maintained

• Forecasted monthly and quarterly business trend to achieve sales targets

• Ensured the operations team executed at or above the client’s Service Level Agreements

• Managed revenue and expenses to budget constraints; provided analytics to business team

• Provided excellent customer support for value added service request, and resolving operational and carrier issues Momentous, Park City, UT March 2020 – September 2021 Senior Director of Operations

• Responsible for all elements of supply chain management and demand planning

• Managed strategic supplier relationships with professional and collegiate teams (NFL, NBA, MLB, NHL, and NCAA)

• Improved the customer experience by developing environmentally friendly packaging

• Implemented and consolidated an order and inventory management system Ingram Micro CLS/Shipwire, Lancaster PA April 2016 – March 2020 Operations Manager

• Responsible for the effective on-site management of a contracted 3PL partner

• Ensuring stated Service Level Agreements are clearly defined, understood, and managed

• Hold the 3PL partner accountable for KPI’s, contract terms and peak season capacity commitments

• Conduct business reviews with partners to ensure a positive experience for their customers CEVA Logistics, Lewisberry PA June 2014 – September 2015 Operations Manager

• Managed all distribution center operational activities for major telecommunication client

• Redesigned process to significantly improve productivity and reduce headcount

• Developed planning and reporting tools to assist front line supervisors with decision making

• Utilized UPS experience to save client millions of dollars in shipping supply expenses and shipping charges 2

Ross Stores - East Coast Distribution Center, Carlisle PA September 2013 – June 2014 High Security Distribution Manager

• Responsible for managing work group in secure area where high ticket items were picked and packed

• Trained, motivated, and coached diverse group of associates utilizing versatile management styles

• Ensured rapid, accurate movement and processing of merchandise using established engineered methods

• Organized and prioritized daily work orders and staffing needs to successfully meet productivity goals Chiquita / Fresh Express, Harrisburg PA July 2011 – November 2012 Shipping Manager

• Managed all activities involved in the processing and transportation of all outbound orders

• Maintained high quality standards, ensuring adherence to all food safety procedures

• Engaged in continuous process improvement activities with team to maintain lean operation United Parcel Service and UPS Supply Chain Solutions January 1999 – January 2011 Hub Operations Manager, Allentown PA, and Lancaster PA

• Responsible for all activities inside parcel distribution operations

• Led cross-functional staff support team to ensure business plan goals were achieved or exceeded

• Developed strategic plans to ensure performance metrics were installed in daily operating plans

• Received Best in Class Awards for: Safety, Production, Service and Quality Supply Chain Solutions Manager, Philadelphia PA

• Managed distribution centers in: Philadelphia, Chicago, Atlanta, and Harrisburg

• Planned and managed budgets for various client accounts, had full P&L responsibilities

• Presented service and quality reports to clients on a quarterly basis

• Responsible for managing facility consolidation projects and new client startup operations Industrial Engineering Supervisor, Philadelphia PA

• Supported project and program management; promoted new technology integration and implementation

• Coordinated buildings and facilities planning and analyzed capital expenditure projects

• Conducted service trend analyses to determine the best service improvement strategies

• Recorded best practices and service trends; analyzed data, and developed operating plans

• Performed annual work measurements for hub and package delivery operations

• Forecasted pickup and delivery parcel volume for staffing and financial planning

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