Customer Service Medical Assistant

HEALTHCARE PROFESSIONAL

Roberta James

**** ******* **

Powder Springs, GA 30127

HM: 470-***-****

Email: ***************@*****.***

Roberta James

**** ******* **

Powder Springs, Ga 30127 470-***-****

***************@*****.***

Education

CompTIA, Network +,Culinary Chef, Phlebotomist, Management, Claims, EKG Tech, Nursing, manufacturing, medical record coding and reviewing. shipping and receiving, customer service, payroll, analysis

Certificates/Diplomas: Medical Assistant, Phlebotomy, EKG, Nursing Assistant, CompTIA, Network+, Medical coding, Medication Aide I have over 15 years of experience in hospitals, nursing homes, home health hospice, warehouses and manufacturing plants. Resolving exclamations while having great customer service, resolving customer acquisition, and performing in a fast-paced environment. Assist working with a team to resolve network and computer hardware issues. I always have client-focus with a strong ability to take direction, and provide communication skills. Interpersonal and teamwork is required day in and day out.

SKILLS OBTAINED :

Windows, Linux, Microsoft Works, EMR,e-clinical, MicrosoftSQL, EPIC, Networking, Computer repair and troubleshooting, ICD coding, auditing, payroll, scheduling, EKG, medical terminology, drawing blood, sterile processing, collections, distributing medication using the seven rights of medication, labeling and processes patient specimens for testing. Maintaining computerized records, specimens/collections. Developing and maintaining new policies, procedures and evaluating center operations, hiring, training, disciplining and terminating of front/back office personnel; and in preparation and review of operational reports and schedules. Furthermore, providing on-site tours and training personnel to present clinic services to clients to ensure achievement of established goals while providing quality customer service through communication while problem solving of our clients and handling conflicts ensuring regulatory procedures are followed. WORK ENVIRONMENTS

Alorica - Radstad - Automation Personnel - True Blue - Altegra Health and Administration - James Virtual Light Enterprises - Baptist hospital-West Florida Hospital - Empire Healthcare - Glock - Ford - KARE

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