Virtual Assistant Customer Service

SHA'TEARIA

GAINES

S

G Marietta, GA *****,

ad1x58@r.postjobfree.com

PROFESSIONAL SUMMARY

Detail-oriented professional with 8+ years of experience creating a secure and nurturing environment for children aged 6 weeks to 12 years, including infant twins. Proficient in developing and implementing age-appropriate curricula, fostering a warm rapport with families, and maintaining a high standard of cleanliness. Transitioning seamlessly into a virtual assistant role, demonstrating excellent communication and interpersonal skills. Skilled in utilizing e-learning platforms such as Google Classroom, See Saw, Zoom, and Microsoft Teams to enhance virtual collaboration and support. Proven ability to provide exceptional customer service and administrative assistance in a remote environment. SKILLS

• Student Records Management • Activity Planning • Meeting Arrangements

• Behavior Modeling • Child Development • Team Collaboration

• Hospitality and Accommodation • Email Management • Recordkeeping EXPERIENCE

Lead Teacher January 2021 - Current

Kids R Kids Alpharetta, GA

• Provided guidance and mentorship to teachers in grade levels or subjects

• Conducted meetings with parents to discuss students' goals and needs

• Coordinated with administration to create education plans

• Assisted in the creation of lesson plans and problem-solving for other teachers

• Tracked academic performance for signs of progress. Virtual Assistant March 2021 - June 2023

Herstory Alpharetta, GA

• Handled calls for busy owner, screening callers, transferring connections and taking messages.

• Built useful and easily used databases for contact information and other key data points.

• Reduced load on management by eliminating non-relevant emails and handling basic responses.

• Supported company social media presence through regular updates and community engagement. Lead Teacher for Virtual Learning January 2020 - February 2021 Primrose Marietta, GA

• Adapted quickly to virtual learning platforms such as Google Classroom, See Saw, Zoom, and Microsoft Teams

• Provided virtual guidance and support to students and parents

• Managed virtual classrooms effectively.

Assistant Teacher January 2015 - February 2020

Kids R Kids Marietta, GA

• Contributed to maintaining a safe and clean environment

• Interacted positively with parents and provided developmentally appropriate recommendations. Assistant TeacherPrimroseSeptember January 2014 - January 2015

• Assisted with maintaining a positive environment and providing recommendations. Customer Service January 2013 - September 2014

Kroger marietta, GA

• Provided excellent,, answered questions, and made product recommendations

• Prepared food items and gained quick familiarity with new menu options. EDUCATION

Certification

Carlton J. Kell High School, Marietta, GA

REFERENCES

References: Available upon request.

LANGUAGE

Native

English

Conversational

Spanish

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