Customer Service Data Entry

Regina Price

HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE

Houston, TX 832-***-**** ad1x4g@r.postjobfree.com linkedin.com/ Regina Price

Objective

Detailed- oriented, Data Entry Clerk with 2 years of experience in data entry, including 3 years of customer service call center experience, assisting in the healthcare field.

Experience

Collabera Inc (Accenture) Customer Service Representative (Remote) 03/2023 – 04/2023

Responded to provider inquiries regarding claims with active listening and excellent communication.

Maintained a high-volume workload within a fast-paced environment.

Documented the system with steps taken to assist the provider with a resolution.

Utilized multiple systems, while maintaining focus and multi-tasking.

Followed all internal Security Guidelines per HIPAA.

Indotronix (Accenture Services) Customer Service Representative (Remote) 09/2021- 09/2022

Assisted Healthcare providers with claim inquires.

Maintained a high-volume workload on average of 100 calls per day.

Utilized dual monitors while searching multiple systems.

Recognized and escalated all issues to management as needed.

Followed all internal Security Guidelines per HIPAA

Indotronix (Oklahoma Employment Security Commission) Inbound Call Taker (Remote) 10/2020- 08/2021

Demonstrated excellent listening and communication skills while assisting claimants regarding unemployment claims.

Conducted research regarding claimant issues, using multiple monitors and systems.

Communicated research findings and outcome to claimant.

Noted system with claimant issue and status.

Marker Group Records Collection / Call Center, Houston, TX 06/2018- 05/2020

Provided regular and persistent phone call and or other methods of contact to custodian regarding records request.

Established an ongoing communication with custodians to acquire records in a timely manner.

Documented updates into the operating system viewable to clients and in house staff.

Provided quality control of all incoming records and routed escalation as needed.

Followed all internal PHI & HIPAA Guidelines.

Weingarten Realty Inc. (Resource Staffing) Accounting Data Entry Clerk, Houston, TX 07/2008- 05/2010

Prepared Invoices for computer entry by compiling and sorting.

Maintained database by entering an average of 300 invoices and checks in the system per day for payment processing.

Reviewed and maintaining Excel spreadsheet of checks and deposits for account accuracy and completeness.

Distributed all incoming dated stamped invoices and purchases orders in a timely manner.

Filed purchase orders and credit card statements daily.

Assisted with filing of general ledgers vouchers and End of Months closing.

Assisted in other areas of the department as needed.

Education

Ross Sterling Sr. High School

Houston, TX

Academic Diploma

Skills & abilities

Accurate Data Entry Skills

Exceptional Attention to Details

Problem Solving Abilities

Typing 5o WPM Accurately

Effective Written and Verbal Communication

Strong Organizational Skills

Work well Independently and Efficiently Remotely

Result -Driven

HIPAA Knowledge

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