Vivian Turner

CORE STRENGTHS:

Approachable Leadership;

Relationship Building; Effective Communication; Efficient and Innovative Marketing; Conflict Resolution; Budgeting; Exceptional Customer Service

PROFILE:

Property Manager and Leasing Professional with over 10 years of experience in leasing and marketing multi-family communities. Fully knowledgeable in overseeing apartment rental properties, including maintaining the physical asset, appropriate marketing, and leading team members. Adept at enforcing policies and procedures that enhance the financial health of the asset while motivating team members to achieve their fullest potential.

June 2016-Present

223-592 Unit Porfolio

Owner of Temporary Apartment Service Keeper-aka-TASK

Independent Property Manager Consultant for the Property Management Industry

Camden Property Trust

Bozzuto Management

Perform the efficient operation of the assigned community. Assist and perform the tasks associated with the operation of the property including manage the sales function, pricing, collections, resident services and maintenance. Overseeing all sales activities in assigned community from lead generation through close this includes leading the sales team ensuring the successful leasing of apartments. Monitor sales team progress on pending renewals. Ensuring all monthly rental payments and fees owed are accurately posted and collected.

September 2015-May 2016

150-368 Unit Portfolio; SD Development- Private Owner and Investor of Multifamily Communities & Commercial/ Condos Buck head, Sandy Springs, Midtown Georgia

Property Manager/ Subcontractor

Maintained delinquency at 0% months

Increased tenant charges by 14% and other income by 0% and greater97

Responsible for rent collections, proper posting, and resident notifications regarding past due balances; prepare eviction paperwork as needed..Travel to properties for preventive maintenance inspections.

Prepare and evaluate market survey in order to make marketing recommendations to achieve property goals.

Coordinate multiple projects concurrently meeting deadlines and providing proper documentation

Develop marketing outreach plans and aid in execution of such plans, including scheduling and planning other marketing and resident retention functions.

Aid in maintaining physical property condition and curb appeal by inspecting apartment units

Maintain and monitor relationships with vendors, contractors, and service providers; negotiate supplier agreements; approve all invoices and COI for payment.

April 2012 – August 2015

380 Units; Jackson Square & 240 Units Alta Grove Apartments; Grayco Properties, LLC; Decatur, GA, Charlotte, NC

Assistant Property Manager/Property Manager/Leasing Director/Leasing Manager

Support Property Manager with oversight of day-to-day operations of this 15-year old apartment community, including supervision and leadership of 7 site employees, and serve as Acting Property Manager in the Property Manager’s absence.

Maintained delinquency at 1%.

Reduced delinquency from 15% to 3% in 2 months at Jackson Square.

Increased tenant charges by 144.97% and other income by 7% and greater.

Responsible for rent collections, proper posting, and resident notifications regarding past due balances; prepare eviction paperwork as needed.

Manage the office and resolve issues according to policy.

Provide supervision, training, and assistance to subordinate staff.

Schedule conference areas for meetings and training.

Coordinate multiple projects concurrently meeting deadlines and providing proper documentation.

Develop marketing outreach plans and aid in execution of such plans, including scheduling and planning community events and other marketing and resident retention functions.

Prepare annual budget; monthly review of financial statements, Budget Control Ledger, and other financial reports to identify areas of action needed, and to ensure AP procedures are followed.

Prepare Owner’s Books, Occupancy Month End, Budget Control Ledger, and additional reports as needed to aid in open dialogue with property owners.

Maintain and monitor relationships with vendors, contractors, and service providers; negotiate supplier agreements; approve all invoices for payment.

October 2011 – March 2012 (Contract Ended)

163 Units; Sandhurst & Crown Plaza Apartments; Luxor Properties/Home Trustees; Charlotte NC

Senior Property Manager

Assumed leadership for 2 property portfolio containing 163 apartment homes, duplexes, and townhomes.

Oversight of day-to-day operations of these 14-year old properties, including supervision, management, and leadership of 8 site employees.

Collected over $71,000 dollars in bad debt/collections within 2 months of employment.

Effectively demonstrated the ability to work with populations of diverse backgrounds.

Managed payroll operations for the property.

Elevated occupancy from 70% to 91% within 30 days of employment, allowing these properties to reach stabilization.

Reduced delinquency from 25% to 3% in 3 months.

Oversight of all aspects of properties’ physical condition, including routine inspections, preventive maintenance, work order completion, and make-ready process.

Prepared and evaluated weekly and monthly market surveys in order to develop marketing strategies, establish unit pricing, and set fees to achieve property goals and maintain competitive edge..

Responsible for all aspects of properties financial health including preparing and reviewing annual budget; preparation and review of financial statements, Budget Control Ledger, Monthly Status Reports, Variance Reports, and other financial reports to identify areas of action needed, and to ensure AP procedures are followed.

Maintain and monitor relationships with vendors, contractors, and service providers; negotiate supplier agreements; approve all invoices for payment.

August 2008 – June 2011

272 Units; Central City & College Hill Homes; Community Housing Partners, LLC; Lynchburg, VA

Property Manager

Oversight of day-to-day operations of 2 LIHTC properties, including supervision, management, and leadership of 6 site employees. (One property was 208 units; the other was 64 units.)

Elevated occupancy at Central City and College Hill Homes from 70% to 96% within 3months of employment.

Prepared and implemented performance guidelines and marketing plans for each site, and provided comprehensive training to staff

Implemented company policies as well as HUD and Virginia Housing Development Authority compliance standardized operations and property inspections

Enhanced the safety of the communities by working with Lynchburg Police Department to increase awareness and police presence.

Prepared the properties for Virginia Community Development inspections and agency audits; received passing score of 90% or better on all inspections.

Verified all monthly tenant rental assistance vouchers.

July 2005– January 2008

202 Units; Creeks Edge at Stoney Pointe Apartments; Grayco Properties, LLC; Richmond, VA

Marketing Director promoted to Property Manager

Oversight of day-to-day marketing and leasing of this 1-year old property during lease-up through stabilization, including supervision, management, and leadership of 5 site employees.

Increased occupancy from 89% to 92% to position the property to sell in 30 days.

Maintained the lowest delinquency in company portfolio.

Prepare annual marketing budget; monthly review of financial statements, Budget Control Ledger, and other financial reports to identify areas of action needed.

Prepare Owner’s Books, Occupancy Month End, Budget Control Ledger, and additional reports as needed to aid in open dialogue with property owners.

February 2004 – June 2005

166-400 Units; Oak Pointe & Providence Square Apartments; RAM Partners, LLC (owned by Grayco, LLC); Charlotte, NC

Leasing Associate promoted to Assistant Manager

50% and above Closing ratio in the Grayco portfolio.

Assist vendors, contractors, and negotiate supplier agreements and approve all invoices.

Walk and inspect property model, vacant units, move ins and move outs.

Establish unit pricing based on weekly market survey.

Screen and process applications, criminal and credit reports on potential residents.

Completed various functions of employee relations, payroll, and benefits.

Provided technical and auditing training to new staff.

Communicate professionally and effectively with residents, subordinates, supervisors, vendors, and contractors.

EDUCATION, CERTIFICATIONS, TRAINING AND SPECIAL SKILLS

2nd Quarter Award- One million dollars 2015

Perfect close per month 2015

Destination of Excellence Winner second and fourth quarter –Jackson Square, Grayco Properties, LLC 2014-2015

Georgia Notary 2015

Turn around property of the year 2014-Jackson Square, Grayco Properties LLC.

National Leasing Consultant of the Year 2004 - RAM Partners, LLC

Bradwell Institute, High School Diploma

Mosley Real Estate Course 2008- Realtor Candidate 2015

National Apartment Association – CAM/Certified Apartment Manager Candidate 2015

Property Management Software: Blue moon, Yardi, Buildium, MRI, LRO, Onsite, AMSI, WCMS, Classic Rent Roll, Rent maximize,

Microsoft Office, PeopleSoft, Internet Explorer, ADP including Outlook, Excel, and Word

Collections and Delinquency fourth quarter winner – Grayco Properties, LLC- 2013

Property Winner fourth quarter - Grayco Properties, LLC - 2013

Innovative Property Manager Award – Community Housing Partners, LLC - 2011

Top Leasing Performer – Grayco Properties, LLC – Multiple months 2007

Top Leasing Performer - RAM – Multiple months 2004

Verification and Calculation of Assets Certificate for Federal Assisted Multifamily Housing Properties – Community Housing Partners – 2007-2011

HUD Enterprise Income Verification training – 2007-2011

REFERENCES AVAILABLE UPON REQUEST

8201 Jefferson Square Court

Decatur, GA 30030

404-***-****

ad1x3f@r.postjobfree.com

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