Administrative Assistant Customer Service

Maria Diaz-Osorio

**** **** ***** *******

Hialeah, FL 33018

Cell: 305-***-****

Email: ****************@*****.***

Objective:

I am Seeking longevity, in an organization that will take pride in my commitment and position. My objective; to expand my experience and refine my work ethic by Learning the companies' mission and delivering administrative support to my directives &/ or team via goals, deadlines,quota &/or sales. My strong communication, organization, problem solving, and leadership skills will provide efficiency, and achieve productivity as your companies’ mission desires.

Professional Experience:

CVS/Aetna September

2021-October 2023

•Medicare Service Operations CSR/ Promoted to Administrative Assistant to Manager of CSO MSO

Medicare Service Operations, Customer Service Representative

•Handling Medicare service inquiries and problems via telephone, internet, or written correspondence

•Opened member cases, complete detailed documentation & close out cases

•Member inquiries, payments, and service request

•Assist members in finding medical and dental offices

•Provide In network providers such as Primary care Physician and/or specialists

•Assisted member w/ billing/ or claims issues, and dissect to explain in a step-by-step manner

•Helped improve processes by relaying customer feedback

•Advocated for members by calling their doctors’ office to schedule their appt(s),

•Follow-up on referrals for inpatient or outpatient procedures

•Accommodate member with transportation benefit via 1-way trips to and from Dr. offices based on their medical needs for the day

•Provide cost of Co-pay, prescription, specialist, extra benefits & perks

Administrative Assistant to Medicare Service Operations Manager

•Interview potential candidates

•Make Welcome calls to all Candidates selected for Mso Csr position

•Follow up welcome call with Welcome email

•Make sure all new hires have credentials for initial log in, ID’s & I9 info ready

•Keep an open line of communication w/ all new hires as the Go-To liaison

•Prepare All new hires for orientation/first day and what to expect

•Order equipment for all new hires; laptops, headset etc.

•Handling administrative requests and queries from senior managers

•Organizing and scheduling appointments with admin software

•Plan & set up meetings and taking detailed minute

•Write and distribute email, correspondence memos, letters, faxes and forms

•prepare regularly scheduled reports

•Update and maintain office policies and procedures

•Order office supplies and research new deals and suppliers

•Maintain contact lists

•Book travel arrangements

•Submit and reconcile expense reports

•Provide general support to visitors

•Point of contact for internal and external clients

•Handle requests and queries from senior managers

Miami Lighthouse for the Blind -

March 2018– September 2021

Client & Guest Relations Coordinator

•Closing and opening; being the first to arrive and the last to leave opening the building upon arrival and locking when leaving.

•Deactivate night button on main phone

•Sign in each client before they report to class

•Create a detailed daily attendance list for clients & staff send to "ALL" By 10:30 am, begin revised attendance and send to "ALL" by 3:00pm

•Add future staff PTO's or outreaches, to outlook calendar for future attendance

•All guest should be signed into reception. Reception makes sure all guests are escorted by staff

•Distribute vouchers for transportation

•Monetary Donations are to be entered in receipt book. Provide donor with receipt.

•Distribution of volunteer and work applications

•Log and enter volunteer hours

•Call for clients transportation

•Answer all incoming calls, transfer to correct department, and check main voice mails and change voice mail prompt for holiday closure or inclement weather

Offlease Only Miami

August 2013 - July 2016

Team Leader / Greeter

•Perform customer testimonial videos for Offlease Only Entertainment. on Social Media Web providing maximum exposure to all social media sites; offleaseonly.com, YouTube, Foursquare,Tumblr, Pinterest, Facebook, lnstagram, and more.

•Be available to answer questions about the day's event s.

•Often stood and walked on concrete or other kind of rapid changing surfaces with caution guiding our customers. I also had to withstand bad weather, making sure our customers were also safe

•Interaction with A- list celebrities as well as local celebrities, most of all morning show personalities for radio stations 99Jamz and Power96, Not to mention customers of all ages and personality types,

•Provide visitors with all directions and provide all information regarding promotion s.

•Maintain and perform all housekeeping duties and ensure optimal standard for same and adhere to all control procedures and security policies.

•Manage all communication with customers and escalate complex issues to manager, ensure a safe working area for all colleagues and customers and assist all customers in finding appropriate sales person and enhance satisfaction levels.

•Provide optimal level of customer services and maintain professionalism to resolve all customer issues and provide all information on products, service plans and promotions.

•Administer all customer contracts for warranties and ensure accuracy

•Manage various customers, administrating all inquiries and assist in any special request of guests.

•Help customers with maps and directions as per requirement printing maps and directions to hotels, restaurants, beaches, pharmacies etc. if necessary.

•Collaborate with customers and assist in various questions to reduce number of counter visits and manage all communication customers to ensure authenticity of all information.

•Always provide exceptional customer services at all times and maintain courtesy and professional.

•Analyze customer requirement and assist customer to appropriate department and ensure availability of all resources.

A Best Party Rental - Miami, FL

January 2012 - August 2013

Event coordinator

•Possess excellent written and verbal communication skills

•Extensive knowledge of event planning in a youth environment

•In-depth knowledge of marketing and public relations

•Excellent project management and organizational skills

•Ability to manage time efficiently and handle multiple tasks

•Possess good negotiation and budget management skills

•Detail-oriented with ability to perform tasks under pressure

•Familiar with basic Microsoft Office applications

•Self-starter, staff management with excellent interpersonal skills

Grove Power - Doral, FL

September 2011 - December 2012

Administrative Assistant

•Payroll for field technicians; populating reports/data analysis and excel spreadsheets and formulas.

•Coordinate, schedule and assign jobs for technicians on a weekly basis.

•Dispatching of technicians for "emergency unscheduled service calls".

•Invoicing/Billing completed jobs performed by technicians.

•Answering and directing calls per department and/or employee of request.

•Completing time sensitive reports

•Collection calls for past due/unpaid bills

Comcast (contract or)-Aerotek - Miramar, FL

August 2010 - August 2011

Human Resources Assistant

•Assessing candidates qualified for testing and record keeping/report of those passed.

•Public speaking; Conduct open house invitation of qualified candidates via email, and reservation of confirmation Assist during open house sessions; Sign in candidates, proof reading applications, and assist with power point presentation.

•Data entry/Submission of background checks and drug test for potential candidates.

•Reviewing/ following up with candidates and previous employers to streamline background check

•Conduct final session with the employee and new hire paperwork

•Prepare future employees for their first day of work.

•Completion of all federal, government and confidential forms.

•Create employee files.

•Record keeping/submission of employee corrective actions.

•Assist with imperative recruiting tasks such printing application and reviewing resumes.

CEVA Logistics (contractor)-SMX - Miami, FL : October

2008 -August 2010

Administrative Assistant - Crew Desk Rep

Payroll

•Payroll for an average of 120 employees

•Daily Attendance of all employees in the facility

•Recruiting and interviewing

•Schedule/host orientations to find qualified candidates

•Application processing as well as completing government forms

•Direct Deposit registration

•Billing/Invoices for labor services offered to our customer

•Data and Production Analysis using formulas in excel for performance

•Create new accounts and pay rates within database as well as new job description

Receptionist

•Answering multi-line switch board (8-10 lines)

•Third ring resolution

•Three minute hold max

•Scheduling appointments for the facility

•Submitting new employee Data in to TSA data base

•Courtesy walk rounds

•Inform employee when customer arrives for an appointment.

•Receive inter-office mail

•Record keeping of all documents and visitors coming in and out of the office

•Frequent and everyday use of Fax, copier, and scanner, Stamping out-going mail on a daily basis using a Pitney Bowes machine

•Open and close the lobby

Advanced Insurance Underwriters - Miami, FL

June 2006 - October 2008

Policy Services Assistant

•Mail out and receive client policies

•Client notices such as renewals and cancellations

•Inventory of materials needed

•General file clerk duties

•Receptionist

Computer & Language Skills:

Fluent in English and Spanish-written and verbal

•Windows XP,7and Windows Vista Operating system

•Microsoft word

•Microsoft excel

•Microsoft teams

•Internet Explorer/Chrome

•Power Point

•Outlook

•Staff track

•ADP

•QuickBooks

Career Advancement Activities

•July 2007 - Customer Service Workshop education

•Florida College of Natural Health - Skin care; Class of '06

•Barbara Goleman Senior High School; Class of '06

Contact this candidate