Customer Service Educational Assistant
Resume:
Kimi Burton
**** ****** ***** **. ***. D ***
Colorado Springs, CO 80918
***********@*****.***
Summary of Skills
Knowledgeable in Microsoft Word, Excel, PowerPoint
Operate and troubleshoot copier, scanner, printer, multi-line telephone
Consistently able to present a positive company image with excellent customer service skills and conflict management
Adaptable and flexible in working with diverse populations
Education
Kaplan University, Masters of Psychology courses (used SPSS), Kaplan University Online Ft. Lauderdale, FL, Masters’ courses
University of Colorado at Colorado Springs, Colorado Springs, CO, B.A. in Psychology, May 2009
Pikes Peak Community College Colorado Springs, CO, A.A. in Psychology, May 2006
Professional Work Experience
SpEd Educational Assistant
West Middle School 2015- 2019
Mediator between student and teacher
Present in classes
Provided alternate assignments
Ensured instruction and assignments were presented in an adequate manner for varying disabilities
Re-focused students as needed (take-a-break card)
Documented modification use
Documented frequency of behavior issues.
Educational Assistant
West Elementary School Oct. 2014- May 2015
ST (Spatial-Temporal) math facilitator
Provide support and assistance to students and teachers in lab and classroom
Tutor students
Manage Computer On Wheels (COW) when lab is occupied
Communicate with teachers regarding lab availability
Lunchroom monitor
Attended in-services
Cutco
Vector Marketing
Introduced customers to The World’s Finest Cutlery
Set Appointments
Learn how to set goals, manage time, and communicate with skill.
Educational Support Substitute 2012 - 2013
Harrison School District Two
• Use of multiple (3) line phones
• Direct guests to the proper area of campus
• Filing/Alphabetizing school records
• Use of Infinite Campus software to locate students at given time
• Monitor ill students for improvement/decline in feeling, temperature change
Seasonal Photo Lab Technician 2012 - 2013
Target
Processed, filed, and completed photo orders
Cashiered
Went above and beyond to ensure guest satisfaction
Seasonal Greeting Associate Nov. 2011- Dec. 2011
JC Penney
· Greet incoming guests
· Explain current sales
· Distribute weekly ads and explain how coupons are activated
· Thank guests for shopping at JCPenney
Volunteer Experience
Religious and educational organizations throughout the U.S. 2001 - Present
Motivational Speaker
Rocky Mountain Calvary 2008 - Present
Engaged 1-7 special needs students in constructive learning, and brain stimulating activities over 90 minutes
Pikes Peak Hospice & Palliative Care 2011 - 2012
Centered ribbons on 100 oil bottles
Stuffed envelopes with upcoming event reminders
Aspen Pointe 2010 - Present
Tutor math for 1-4 students in Algebra in the GED Prep program
Assistant Teacher, First Church of the Nazarene 2008 - 2009
o Engaged 8-12 Kindergarten-3rd grade students in constructive, learning, and brain-stimulating activities
o Developed energy-burning activity related to lesson for 8-20 4th-7th grade students
Rocky Mountain Calvary 2008 - Present
Engaged 1-7 special needs students in constructive learning, and brain-stimulating activities over 90 minutes
Public School(s) in Colorado Springs 2012 - Present
Motivational Speaker
References
Emily Montana
West Middle School SpEd Teacher
25 N 20th St
Colorado Springs, CO 80904
Janet Smee
West Campus Library Technology Educator
Library Technology Educator
25 N 20th St
Colorado Springs, CO 80904
Katie Ackerman
West Elementary Kindergarten Teacher
25 20th St
Colorado Springs, CO 80904
5. Fabian Roberge
Target Front End Manager
Academy Blvd
Colorado Springs, Colorado 80918
Nancy Homan
D – 11 Special Education Facilitator
*******@***.***
1115 El Paso St.
Colorado Springs, Colorado 80903
Stacy Shonhaire
Assistant Store Manager – JCPenney
719-***-**** Ext: 201
750 Citadel Drive East Suite 200
Colorado Springs, Colorado 80903
Amy Frenz
D – 20 Adaptive PE Specialist/MOVE Coordinator
719-***-**** (w) 234-1353, (c) 310-4846
***.*****@*****.***
1110 Chapel Hills Dr.Colorado Springs, Colorado 80920
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