PROFESSIONAL EXPERIENCE

Undergraduate Admissions Counselor/Recruiter (Hybrid) Salem State University, Salem, MA (July ‘22- Present)

●Recruit students by, visiting area high schools, hosting college admission events, arranging campus tours, following up on all leads to induce students to attend the institution, and leveraging alumni networks

●Increased recruitment in all territories throughout New England and beyond utilizing in-person, virtual, and fully remote strategies including cold calls

●Sourcing, screening, interviewing students for various programs including Nursing, Business, Arts, Social Science and Education

●Analyzes their prospect pool and other data based on fieldwork and results and adjusts recruiting strategies and materials accordingly to promote the best yield

●Using CRM and ATS systems to connect and follow up with students to verify any application issues, including discrepancies or missing information keeping a good relationship with them until enrollment

●Maintains accurate documentation of applicant's place in the pipeline and their progress toward the goal of enrollment

●Maintains the continuity of recruiting operations by following policies and procedures and reporting needed changes

●Creation of training materials and schedule to onboard new Admissions Counselor and C09 Contract employees using iCIMS

●Recruiting Admissions Ambassadors using applicant tracking system- developing job postings, then hiring students following proper HR guidelines, retaining employees through employee feedback, and performance evaluations. Use of SEO Online, Job Boards, MassHR Payroll

●Onboarding, training, hiring, and supervising 25+ undergraduate admissions ambassadors, and 5 admission ambassador supervisors under HR guidelines

●Counseling incoming undergraduate first-year and transfer students in the admissions process provides tours, information sessions, and one-on-one advising to prospective students

●Planning and implementing training for student employees including administrative expectations, diversity and equity, managing difficult conversations, and professionalism

●Collaborating with local and regional high schools and community groups to engage with campus events and group tours

●Works collaboratively with other admissions counselors, as well as financial aid and student success colleagues to keep students and families front and center

●Creates a welcoming environment for students, families, community members, and teachers as it pertains to college readiness

●Maintains responsibility for disseminating accurate and compelling information about the programs offered at the university

●Participated in the Anti-Racist Collaborative and developed a set of workshops for student employees to engage in conversions around diversity, equity, and inclusion

●Developing innovative recruitment ideas and strategies including specialized tours, utilizing data-driven national trends to seek out possible leads for recruitment, and developing virtual face-to-face opportunities to connect with interested persons

Residence Director for First-Year Area (Hybrid) Bentley University, Waltham, MA (July ‘21- July ‘22)

●Engaged in equitable recruiting, interviewing, and onboarding practices for new Resident Assistants and Resident Directors including job posting, organizing interview process, interviewing, and working with HR to hire applicants

●Supervised 9 Resident Assistants in community building, programming, resident communication, crisis response, resident interactions, policy enforcement, and duty responsibilities

●Evaluated staff on a bi-semesterly basis to ensure high-quality service and care to our residential population

●Planned, facilitated, and implemented training for 98 Resident Assistants including the organization of multiple presenters and topics with an emphasis on equitability and inclusivity

●Managed a residence hall of 250 first-year residents and oversaw the health, and safety of defined Honors, Wellness, and Leadership Communities

●Facilitated weekly staff meetings and bi-weekly one-on-one meetings with Resident Assistants to ensure the growth of the employees and better our teams’ success

●Collaborated with multiple departments and personnel including Care and Conduct, Student Programs, Counseling and Health Wellness, Housing Operations, and Faculty to enhance the student experience

Success Coach for First-Year Experience (Remote) Salem State University, Salem, MA (Sep. ‘19 - May ‘21)

●Oversaw a caseload of approximately 82 students with undeclared majors with the goal of retaining at-risk first-year students

●Engaged in proactive outreach to students via email, phone, and Zoom to provide support and resources

●Assessed student's academic, social, and personal success using surveys and presented the results to necessary campus partners

●Managed various task alerts for missing assignments, class attendance, or academic challenges and communicated with students, faculty, and staff to promote academic success

●Worked collaboratively with multiple campus partners and referred students to necessary resources, including disability services, academic advising, tutoring center, counseling and health services, academic excellence, and the on-campus student life case manager

●Recruiting Success Coaches, Mentors, and Mentees that best fit the program's mission and values of serving a diverse group of Pell Grant-eligible and first-generation college students

●Conducted 30-minute bi-weekly coaching meetings with approximately 20 students covering goals, college transition, time management, spring registration, study habits, wellness, campus engagement, campus opportunities, and sophomore-year transition

●Developed and taught curriculum around mental health and wellness, time management, study skills, personal and academic goal setting, registration processes, financial literacy, grit and growth mindset, campus engagement, and personal and academic reflections

●Engaged students in in-depth conversations, encouraged self-advocacy, and empowered students both academically and personally

●Oversaw 4 student mentors ensuring quality communication with mentees, the successful organization of 5 events and outreach, and providing resources necessary for mentor success

COMPUTER SKILLS/ DATABASE PROFICIENCY

CRM, ATS, iCIMS, SEO Online, Payroll. DocuSign, Salesforce, Onbase, Student Information Systems (Peoplesoft), Navigate, Zoom, Windows Operating Systems and the Microsoft Office Suite (Word, PowerPoint, Excel, Teams, Outlook, OneNote, One Drive), Adirondack/ The Housing Director, Maxient, Advocate, Social Media Networking (LinkedIn, Facebook, Instagram, TikTok, Twitter, Discord, Reddit), SubItUp, Google Platforms (Forms, Drive, Sheets, Slides, Mail), Canvas, Flipgrid, Canva, Presenting, Trello, Slack, Cadet Captioning, Survey Monkey, Qualtrics, Power IB, Strong Phone and Email communication, Indeed, Slack, Skype, MassHR (payroll)

EDUCATION

Salem State University Graduate: May ‘21

Masters of Education in Higher Education in Student Affairs

Endicott College Undergraduate: May ‘19

Bachelor of Science in Psychology, Concentration in Human Resources

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