SAKINATOU OUMAROU YAWA

ad1x1q@r.postjobfree.com 317-***-**** 2261 Hermitage Ct. Apt 723 Indianapolis, IN 46224 www.linkedin.com/in/sakinatou-yawa

EDUCATION

Indiana University, Kelly School of Business, Indianapolis, IN Expected Graduation: December 2023 Bachelor of Science in Business

Major: Finance

Ivy Tech Community College, Indianapolis, IN May 2021 Associate of Science

Major: Business Administration

GPA: 3.79 Dean’s list

WORK EXPERIENCE & QUALIFICATIONS

Caregivers Inc, Indianapolis, IN Jan 2023- Present

• Assist with daily living skills including meal preparation and assist with medication administration

• Document status changes, progress reports and incident reports with clients in a timely fashion using the Sandata app

• Guide a range of developmental goals from community participation, household budgeting, exercise, nutrition, and supporting vocational responsibilities.

• Schedule medical appointments on behalf of customers Ivy Tech Community College, Indianapolis, IN May 2021- Aug2021 Systems Office Workforce & Career Team Project Administration Support FWS (Virtual)

• Managed electronic documents and filing.

• Assisted in creating a college electronic resource library for the state workforce system (INTraining), including process, FAQ, and training documentation.

• Reviewed and updated college program information on the state workforce system to ensure accuracy and consistency across campus programs statewide.

Stericycle (Bilingual, English & French)

Expert Solution, Indianapolis, IN Jan 2020- Feb 2021

• Utilized excellent communication and multitasking skills to respond to customer inquiries and process requests.

• Delegated customer questions to the proper department, ensuring clear communication for a comprehensive understanding.

• Contacted Center accounts, including data collection, order processing, appointment setting, information relaying, and connecting clients and their callers electronically.

• Reviewed and documented customer concerns, ensuring accuracy of all relevant information. Zak Auto Group, Indianapolis, IN Feb 2019-Jan2020

Customer Service and Secretary

Customer Service and Secretary

• Managed paperwork and documentation for customer vehicle purchases.

• Analyzed office supply inventories and operated Microsoft Office and social media platforms for business promotion.

• Handled customer inquiries, resolved issues, presented product information, and remained courteous during challenging situations.

Skills

• Administrative tasks using automated systems.

• Records maintenance, timekeeping, and personnel records.

• Document review for specific processing requirements.

• Report preparation and analysis.

• Strong communication and multitasking skills.

• Excellent attention to detail and accuracy.

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