Titiana

Jordan

Marietta, Ga.

770-***-****

ad1x1h@r.postjobfree.com

ABOUT ME

I am a highly motivated and solution driven customer service/call center representative. I excel at troubleshooting, data entry, problem resolution and customer care. EXPERIENCE EDUCATION

Payroll Benefits Specialist/ Ultimate

Kronos Group

JULY 2021 TO PRESENT

Responsibilities include maintaining

accurate payroll documentation, preparing

and processing paychecks and cash

deposits. Income statements and respnding

to payroll related inquiries.

UNIVERSITY OF PHOENIX

AUGUST 2023 - PRESENT

Cybersecurity Tech

WOODSTOCK HIGH SCHOOL

MAY 2007

Health Care Specialis/ Molina

Healthcare

DECEMBER 2019 TO APRIL 2023

Provides product and service information to

members, and identifies opportunities to

maintain and increase member and

physicians relationship.

• Verify claims approval, denial, and

appeals

• Provide insurance verification

• Reveal CPT(current procedural

terminology codes), both covered

and non-covered

• Provide benefit information

• Provide Authorization decisions to

physicians

• Adhere to HIPPA regulations

• Collaborating with patients and

providers on any payment issues that

require resolution

• Accurately and rapidly document all

resolutions and outstanding issues

2

CUSTOMER SERVICE REP/ FANUIEL

OCTOBER 2017 TO SEPTEMBER 2019

Handled inbound calls from

customers regarding inquiries

related to -

• Billing

• Payments

• Start, ending, and transferring gas

services

• Setting up payment agreements on

behalf of members financial

hardship

COLLECTIONS REPRESENTATIVE/

FOCUS RECEIVABLES MANAGEMENT

MARCH 2011 TO JULY 2015

• Make Outbound calls through a

dialer automated system to

consumers to collect on delinquent

bills

• Read mini Miranda to avoid violations

of the FDCPA

• Escalate and distribute calls to the

proper departments in the

organization

Maintain a certain budget/quota each

month

SKILLS

• Problem solving

• Flexibility

• Communication

• Organization

• Critical thinking

• Collaboration

• Time management

• Data Entry

• Medical Billing

• Technical Support

• HIPPA

• CPT Coding

Contact this candidate