Customer Service Call Center
Resume:
CJ
Candice Jones
Professional Summary
Hello! * Year in customer service 4 years in inspection 3 years hospitality service and also 1 year in book keeping. Problem Solving, Team work,communication and Decision making Authorized to work in the US for any employer Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Work History
Spectraforce Technologies Inc. - Patient Access Specialist Raleigh, NC
03/2022 - 02/2023
Goodwill Industries, Goodwill - cashier
11/2019 - 08/2021
Performed patient pre-admission, admission, transfer and discharge activities.
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Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
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Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
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Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
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Contacted insurance companies for patient medical billing operations
,over 50 call per day
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Collected and validated patient demographics and insurance information.
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Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
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Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
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● Contacted patients on annual renewal dates to offer assistance. ***********@*****.***
Long Beach, MS 39560
Skills
● Assessments
Work style: Conscientiousness —
Proficient
●
● March 2022
Tendency to be well-organized, rule-
abiding, and hard-working
●
● Full results: Proficient
● Call center customer service — Familiar
● April 2022
Demonstrating customer service skills
in a
●
● Call center setting
● Full results: Familiar
● Work style: Reliability — Expert
● August 2021
Tendency to be reliable, dependable,
and act with integrity at work
●
● Full results: Expert
● Warehouse safety — Highly Proficient
Using safe practices in a warehouse
setting
●
● Full results: Highly Proficient
● Customer service — Familiar
Identifying and resolving common
customer issues
●
Customer focus & orientation —
Familiar
●
● May 2022
Responding to customer situations with
sensitivity
●
Indeed Assessments provides skills
tests that are not indicative of a license
●
AT&T - Call Center Customer Service Representative 08/2017 - 09/2019
Faurecia Automotive Plant - Inspector/Machine Operator 07/2013 - 06/2016
Homewood Suites by Hilton - Housekeeping
08/2008 - 12/2010
Jones Heating and Air Conditioning - Secretary/Receptionist 06/2006 - 12/2007
● Worked as garment sorter
Sorting and organizing 85 garments established in numerically order of sequence
●
● Preformed transactions with customers using cash registers
● Scan goods and ensure pricing is accurate
● Collect payments whether in cash or credit.
● Answer 50-60 phone calls make phone sales and tech support. Remote Ensure follow customer service script provided by company for uniformity.
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Adhered to company policies and scripts to consistently achieve call- time and quality standards
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Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
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● Build and inspect 100 seats per day
● Monitoring and maintaining warehouse equipment and machinery
● Setting up manufacturing equipment.
● Clean and sanitize room
Cleaning and reporting any safety hazards to homeowner or manager in charge.
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● Manage over 60 phone calls per day
● File paperwork
● Make appointment
or certification, or continued
● Development in any professional field.
● Solution Implementation
● Specialist Referrals
● Patient Reimbursements
Education
Expected in 03/2024
Virginia College - Birmingham
Birmingham, AL
High school diploma or GED
Contact this candidate