Profile

Strong verbal and written communicator with over 20 years of customer service

experience in fast-paced, and high-stress environments. Experience

Lead Teacher, Winwood Learning Center, Leesburg VA. 2013-Present.

• Creating lesson plans, organize and execute on a daily educational activities.

• Educate children on social etiquette, kindness, and team work.

• Conduct assessments for the children every six months, to show their growth development.Meet with parents regularly regarding development progress and recommendations on skills/manners for further development. Pharmacy Technician, Walgreens, Purcellville VA. 2019-2019

• Working under the direction of a Pharmacist

• Help mix medicine, count pills, made labels for them. Service Desk Supervisor, Home Depot, Ashburn VA. 2014-2018

• Setting goals for performance and deadlines for customer online on ways that comply with the company’s plans and visions.

• Organized a workflow and ensuring the employees understand their duties or delegated tasks.

• Monitoring employee productivity and providing constructive feedback and coaching, and providing customer service skills.

Dispatcher Supervisor, Comcast, Frederick MD. 2005-2010

• Monitored technicians work orders and processed them throughout Northern Va.

• Communicated directly with customers and their issues to assure them the issue would be resolved.

Lakisha Frye

ad1x11@r.postjobfree.com 571-***-**** 1147 Stallion st. Ranson WV 25438