Customer Service Front Desk
Resume:
Tiffany Turner
Jill of all trade's
Roanoke, VA *4019
**********@******.***
A hardworking reliable go-getter. Currently enrolled at Liberty University looking to further my education in Business-Human Resource Management. I am an enthusiastic energetic person with great customer service skills! I have a variety of background knowledge and feel the sky is the limit. I’m looking to build roots and grow for years with your company! Goal is to finish my degree and grow into the unknown!
Work Experience
Store Manager
Dollar Tree - Glenvar, VA
October 2022 to December 2023
•Est $350,000 of freight on hand
•Shrink reduced by 1.2%
•Employee scheduling- labor hours always in budget
•Handled product placement, display, and visual merchandising standards
•Money Handling
•Truck ordering, receiving and handling of freight - average truck 850+ cartons
•Store moved from 12th to 1st place in sales
•CCTV weekly audits
Assistant Manager
7-Eleven - Salem, VA
August 2021 to September 2022
•All daily runnings of the store
•Money Handling
•Upselling
•Eco Sure Book
•7NOW
Childcare Provider
Tiff's Tots - Roanoke, VA
August 2017 to July 2021
•Provided care for ages 16mo-7years
•Meal prep- 2 hot meals a day with snacks
•Cleaning
•Scheduling and Minitoringn of Activities- field trips
•Preschool learning
•Assisted with Online school due to covid
Front Desk
Quality Inn and Suites - Troutville, VA May 2016 to July 2017
•Greeted and registered guests in a timely and professional manner
•Processed guest payment
•Served as public relations representative for the hotel
•Top Choice Privileges guest enrolment for 6 months
Housekeeping Supervisor/Front Desk
Super 8 Motels - Roanoke, VA
December 2014 to October 2015
•Supervised housekeeping staff
•Checked Rooms for cleanliness and correct layout per company policy
•Processed guest payments upon leaving in the morning
•Breakfast set up/break diwn
Shift Supervisor
SUBWAY-PILOT One9- Troutville, VA
March 2011 to December 2014
•Up-sold additional menu items, beverages and desserts to increase restaurant profits
•Continually monitored restaurant and took appropriate action to ensure food quality and servicestandards were consistently met.
•Performed serving, cleaning, and stocking duties in establishment
•Prepared food items such as sandwiches, salads, and soups
•Stocking on Retail Store side
•CAT SCALES
•Fuel Pump knowledge
Education
Bachelor's degree in Business Administration
Human Resource Management
Liberty University - Lynchburg, VA
August 2023 to Present
Skills
•Typing 45wpm (10+ years)
•Customer Service Skills (8 years)
•Sales
•Coffee Experience
•Office Management
•Childcare
•Meal Preparation
•Front Desk
•Serving Experience
•Public Relations
•Leadership
•Hotel experience
•English
•Microsoft Office (10+ years)
•Cash Handling (10+ years)
•Retail/Fashion
•Payroll
•Merchandising
•Inventory Control
•Interviewing
•Recruiting
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