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Customer Service Business Development

Location:
Richmond, TX
Salary:
$20 hourly
Posted:
December 12, 2023

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Resume:

MARIA SANCHEZ

Richmond, TX *****

281-***-****

ad1wzz@r.postjobfree.com

Industrious Housekeeper with expertise in household management and organization. Develops and executes cleaning and errand schedules to maintain order and efficiency. Dedicated professional offers strong time-management and communication skills. Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.

Customer Service

Teamwork and Collaboration

Time Management

Calm Under Pressure

Verbal and Written Communication

Decision Making

Team Leadership

Professional and Courteous

Work Planning and Prioritization

Goal Setting

Staff Management

Scheduling and Coordinating

Maintenance Scheduling

Good Judgment

Managing Operations and Efficiency

Chemical Handling

Strategic Planning

Performance Evaluations

08/2021 to Current

THE ORCHARD ON THE BRAZOS RECOVERY CENTER

Wallis, TX

Executive Housekeeping Manager

Employed deep-cleaning techniques for areas in need of additional sanitation. Washed and polished glass windows and doors to keep entryways clear and professional. Organized supplies for use based on expected customer needs. Cleaned customer laundry according to care instructions for specific garments and articles of clothing. Conducted daily walk throughs and inspections of guest rooms and public spaces. Ordered supplies through approved vendors and submitted invoices for payments. Prepared and distributed assignment sheets to assigned staff. Conferred with staff to resolve performance and personnel problems and discuss company policies. Supervised and supported housekeeping personnel to maximize quality of service and performance. Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly. Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.

Reviewed employee performance and devised improvement plan to achieve goals. Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements. Controlled full-cycle household cleaning services, including business development and client relations. 11/2020 to 05/2021

OAK BEND MEDICAL CENTER

Richmond, TX

Housekeeping

Vacuumed floors and dusted furniture to maintain organized, professional appearance. Interacted pleasantly with clients and guests when performing daily duties. Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Removed finger marks and smudges from doors, frames and glass partitions to enhance shine. Employed deep-cleaning techniques for areas in need of additional sanitation. Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.

Used cleaning chemicals following proper guidelines. Cleaned building floors by sweeping, mopping and scrubbing. SUMMARY

SKILLS

EXPERIENCE

Returned rooms to occupant-ready status to satisfy future guests. Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.

Followed safety procedures when handling materials and discarding waste. Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.

Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.

04/2017 to 08/2019

AMERICAN HERITAGE ACADEMY CHILD CARE CENTER

Rosenberg, TX

Lead Teacher, Three-Year-Old's Classroom

Organized activities to promote physical, mental and social development of each child. Maintained secure and disciplined classroom to provide positive learning environment. Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.

Arranged classrooms to facilitate optimal education for student groups. Created various strategies to engage students and deliver enriching educational opportunities. Worked with students one-on-one to boost skills in weak areas and grasp new concepts. Communicated objectives for lessons, units and projects to students and parents. Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.

Completed teacher observations to identify areas for improvement and suggest changes to teaching methods. Planned and organized variety of activities and field trips to aid mental and physical growth in children. Evaluated and improved classroom environment to promote ultimate learning experiences. Communicated with children's parents and guardians about daily activities, behaviors and problems. Supervised circle time, free play, outside play and learning and developmental activities. Taught children foundational skills in colors, shapes and letters. Organized and led activities to promote physical, mental and social development. Controlled classroom environments with clearly outlined rules and positive reinforcement techniques. Enhanced sensory abilities by giving children access to numerous textures and shapes. Monitored children's play activities to identify additional learning opportunities or behavioral issues. Read aloud and played alphabet games to encourage early literacy. Developed and enforced positive strategies to encourage good behavior. Introduced learning activities and imaginative play to teach children to explore. Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques. Enhanced lessons with smart board technology, iPads and computers to address common core goals. Supervised students throughout day, both in classroom and outside during breaks. Encouraged student critical thinking and discussion using variety of teaching techniques. 06/2015 to 04/2017

CLARA HERNANDEZ

Richmond, TX

Care Provider

Made beds, swept floors and sanitized surfaces to support activities of daily living. Maintained daily living standards by assisting clients with personal hygiene needs. Assisted patients with daily personal hygiene.

Assisted with meal planning to meet nutritional plans. Arrange medication and reminded patients to take each according to correct schedule. Engaged with patients and families to provide emotional support and daily living instruction. Supported total well-being by planning social and physical activities. Prepared healthy meals for to meet unique nutrition needs. Transported patients to medical, dental and personal care appointments. Laundered clothing and bedding to prevent infection. Recorded patient temperature, pulse and blood pressure to monitor health and well-being. Reported concerns to nurse supervisor to promote optimal care. Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength. EDUCATION AND TRAINING

SOME COLLEGE (NO DEGREE): PHLEBOTOMY TECHNICIAN

Wharton County Junior College, Richmond, TX

SOME COLLEGE (NO DEGREE): CERTIFIED NURSE AIDE

Jadazch Nursing Institute, Missouri City, TX

English:

Native/ Bilingual

Spanish:

Native/ Bilingual

LANGUAGES



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