Andrej

Majstorovic

Data Analysis Digital Marketing eCommerce Development

RECENT EXPERIENCE

Wellwise (Shoppers Drug Mart) — eCommerce

Operations Analyst FEBRUARY 2022 - CURRENT

Managing the returns process for eComm team; led the rolling out of a new return portal that reduced internal processing time by 15 hours per week.

Developed new reports for executives; led ad-hoc

analytical projects to improve product-customer fit to reduce returns and improve promotional events.

Self Proprietorship — eCommerce Developer

NOVEMBER 2019 - JANUARY 2022

Developed and launched eCommerce stores with Google Ads and SEO marketing strategies for clients.

The Community — Google Ads Specialist

MARCH 2021 - JUNE 2021 [CONTRACT]

Maintained Google Ads campaigns of $5000 to $30, 000 accounts; successfully generated creative ads that averaged $60 CPA across ad campaigns.

Built dashboards that tracked client spend across paid ad campaigns and relayed client information accurately on a daily, weekly and monthly basis.

Shopify — Customer Success Guru

MARCH 2018 - NOVEMBER 2019

Maintained brand loyalty, with a 97% customer

satisfaction rating, by resolving customer inquiries via phone, email and chat.

Built on relationships by teaching customers how to maneuver and operate Shopify’s platform, and sold $2200 in monthly software solutions.

Telus — Reverse Logistics Associate

OCTOBER 2015 - FEBRUARY 2017

Liaison between 3PL clients to ensure all product

information was relayed timely and accurately ensuring a 3 day turnaround time on deliveries.

Timely followed-up on outstanding warranty claims for brand partnerships, collecting $100, 000 in 6 months. Toronto, ON, M5V 3A3

ad1wzk@r.postjobfree.com

EDUCATION

Ryerson University— Industrial Engineering

SEPTEMBER 2007 - JUNE 2012

ATTRIBUTES

Customer Focused Effective Communicator

Continuous Learner Team Centric Patient Teacher Accountable Member

PROFESSIONAL SKILLS

Project Management Customer Service Root Cause Analysis Mutual Negotiation Collaborative Problem Solving Reverse Engineering

TECHNICAL SKILLS

Data Analysis Data Extraction Data Manipulation Inventory Forecasting Lean Six Sigma UX Design Thinking Process Mapping Continuous Process

Improvement Prompt Engineering

TOOLS

Excel (MS Suite) Python Pandas Scikit Learn SQL Data Studio Shopify Trello JIRA API

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