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Customer Service Store Manager

Location:
Lawrenceville, GA
Posted:
December 12, 2023

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Resume:

Banjo Ayeni

770-***-**** E-mail ad1wz5@r.postjobfree.com

CAREER OBJECTIVE:

Seeking a career opportunity in management, willing to train with high-energy organization that challenges excellence and rewards performance.

SKILLS:

Excellent attention to detail.

Verbal and written communication.

Good mathematical and analysis skills.

Thorough knowledge of banking and financial services.

Ability to use banking and financial programs.

Great customer service skills.

Problem-solving and critical-thinking skills.

.

EDUCATION:

Bachelors in Accounting (May 1988) GPA 3.9

University of Lagos, Lagos Nigeria.

Dean’s List; Graduated Summa cum Laude

PROFESSIONAL EXPERIENCE

JOS A.BANK MEN’S CLOTHIERS - Buford, GA 01/2022-Present Assistant Store Manager

My role includes assisting with strategizing sales and marketing plans to drive revenue into the store, budgeting, financial reporting and maximizing profits with minimum cost.

I also have responsibility to assist in merchandising, inventory control, compiling sales data, and monitoring trends.

I work with the store manager to organize, plan and implement strategies. I also coordinate retail store operations and ensure employees meet store schedules and objectives SUNTRUST BANK NOW TRUIST Atlanta, GA

Senior Relationship Banker 9/2015 -12/2021

Managed the branch and vaults schedules on a timely basis, and the dual control procedures.

Led how teller handles the buying and selling of the vault and balances the vault daily as the custodian.

Audits teller drawers and maintain monthly branch efficiency logs and compliance procedures

Trained and mentored new tellers, oversees teller daily duties.

Kept line of communication opened to staff regarding pertinent changes in operational policy and procedures.

Managed performance appraisals and disciplinary notices.

In charged of buying and selling foreign currency to bank clients.

Maintains security devices, supplies, and ordering coin and currency. BEST BANK Lilburn.GA

Assistant Branch Manager 01/2008-08/2015

Assists manager in efforts to reach profit, performance, and customer service goals.

Oversees banking services, especially customer service, to ensure excellence; contacts or assists customers and prospective customers.

Reviews and manages staffing procedures, ensuring that staff assignments and responsibilities are reasonable, and that salary structure is equitable.

Coordinates communication with branch staff.

Works to meet branch performance standards including operating loss control, bank secrecy, and compliance with policies and procedures.

Oversees and assists with the preparation of all branch reports for approval by manager.

Attends and participates in periodic staff meetings.

Manages branch operations when manager is absent.

Performs other related duties as assigned.

TARGET SUPER STORES, WOODTOCK, GA 08/2006-12/2007

Executive Team Leader. LOGISTICS AND REPLENISHMENTS

Process all inbound store transfers and deliveries using the receive application to ensure inventory accuracy.

Accurately handle all outbound freight shipments related paperwork, make shipping arrangements when necessary

Execute donations, CRC, electronics recycling, transfer orders (store to store and sweeps; salvage and inventory removals (MIR’s) in compliance with all DOT regulations and best methods.

Identify and handle environmentally sensitive item management (ESIM) in the reverse logistics area in compliance with applicable laws and regulations.

Complete the ESIM weekly log.

Process credits and damaged/defective items accurately and in a timely manner to minimize shortage and compliance risk.

Handle merchandise returns according to company and vendor guidelines.

Responsible for maintain all invoices and documentation per record retention guidelines pertaining to deliveries, ESIM waste pickups and all outbound.

Follow processes accurately with attention to details.

Provide great customer service and a shopping experience that meets the needs /expectations of customers.

Demonstrate a culture of ethical conduct, safety and compliance. FEDEX OFFICE, WESTWOOD VILLAGE LOS ANGELES,CA 02/2000-05/2006 Store Manager

At FedEx Office Store,I lead the store business unit, focusing on creating a consistent and positive customer experience.

As a Store Manager I provide supervision and oversight of all team members and business operations.

It’s my duty monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes

PERSONAL:

A team player interested in not only my success but also that of my team and the company.

Hard worker, honest, diligent and reliable.

Fluent in English, Netherlands Dutch and Yoruba (a major Nigerian language). REFERENCES:

Furnished upon request.



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