CALVIN L. SECREST Sr. *** Armstrong

Street, Columbia, TN 38401

Mobel: 931-***-****

ad1wyz@r.postjobfree.com

PROFESSIONAL EXPERENCE AND ACCOMPLISHMENTS

WWTS/Carrier Lewisburg, TN. 2020-2023

Senior Desktop Support Technician

• Imaging and Installation of PC and Laptops. Software Deployment, Data migration

• Break/ Fix on DELL PC and Laptop

• Remote Desktop and User Support using LogMeIn123

• Installation, configuration and Support on Barcode RF Scannerssers new locations

• Installation and Supported Microsoft O365 ( Outlook and Teams)

• Installation, configuration and Support on Honeywell CK71 and CK65 Scan Guns

• Troubleshooting and resolving LAN connectivity issues.

• Manage, Updated and Closing of incident and request in SNOW ( Service Now)

• Software deployment using SCCM

• Installation and setting up Training Rooms and Conference Room

• Desk Phone setup

• Asset Management

• Managing Users and Computer Account using Active Role

PARKER Hannifin Louisville, Ky. 2012-

2018

IT Support Technician

• Servers and Network equipment. Monitoring and support

• Imaging PC and Laptops. Software Deployment, Data migration

• Break/ Fix on DELL, HP Compaq and Lenovo Desktops, Laptops.

• Desktop/Laptop setup and distribution, basic Network Troubleshooting and Support

• Installation, configuration and Support on Barcode printer and Scanners, Intermec and Zebra

• Installation, configuration and Support on Motorola MC9090 and WT9040 RF Mobile Computers

• Break/ Fix Installation and configurations on HP, Zebra and Intermec, Laser and barcode printers

• Upgrading Network switches and routers and assisted in testing

• Customizing computers for user’s profiles.

• System Administration for Microsoft Windows Server 2008 and Windows XP, Windows 7 and Windows

CE

• Installed, configured and support of Lotus Notes

• Experience with SysAid Help Desk Software

• Telephone and Security System configuration and support

• Installation and Support on Omnivex Moxie Studio and Player

• Effectively communicate with a diverse population and demonstrate good interpersonal and Customer

Service Skills

ANN INC. Louisville, Ky. 2011-2012

IT Support Specialist

• Monitoring Servers and Network equipment and Break/Fix services

• Imaging PC and Laptops. Joined computers to ATUSA domain

• Break/ Fix on Dell Desktops, Laptops,

• Creating and managing user and computer accounts using Active Directory.

• Installed and troubleshooting issues with Desktop, Laptop, Printers, Scanners and Cisco IP telephones.

• Upgrading Network switches and routers and assisted in testing

• Customizing computers for users. Installed and setup of application.

• Experience with Remedy ticketing system

• End user support and training

Cafepress Inc. Louisville, Ky. 2009-2011

IT Support Specialist

• Monitoring Servers and Network equipment.

• Installed Microsoft Server 2003 and 2008, Window XP, Windows 7, configuration and joining to

domain.

• Break/ Fix on Dell and HP Servers, Desktops, Laptops and Epson wide format printers

• Creating and installing new images on Desktop and Laptop.

• Created domain user accounts and e-mail account in Active Directory.

• Installed and troubleshooting application on Desktop.

• Network cable wiring a termination

• End user support and training

Greyhound - Louisville, Ky. PC Technician 2009

• Installed new PC

• Data Migration

• Network setup and joining computers to domain

• Installed network and local printers

• Network setup and joining computers to domain

Peak Organization Inc. Louisville, Ky. Network/Printer Tech 2009

• Installed HP M9050 MFP and setup on JP Morgan Chase network.

• Troubleshooting and resolving any hardware and operational issues

• PC Rollout, Deployment and Refresh Projects

• De-installed old printers.

• Asset Management.

• Memory Upgrade on 28 Dell Optiplex GX745 PC’s.

• Break/Fix Service on Desktop and Laptop

• End user support and training

Modis- Louisville, Ky. System Engineer 2009

• Site Survey/Prep for installation of New HP Servers and RAID Disk Subsystem. Installed Cisco

3750 Switches, HP DL380 Servers and HP MSA2012i RAID Drive.

• De- Install Legacy Servers and NAS. Assisted Help Desk and NOC troubleshooting and

resolving all issues at 10 The Home Depot Stores.

Technical Support Analyst - Louisville, Ky.

2008-2009

• Assisted Tax Prepares, Level I Technicians and CSR at Republic Bank Call Center resolving

technical issues with File Transfer Module installation, setup and transmitting files to Republic

Bank TRS. Assisted with printing issues and also issues with internet problems. Analyze Data and

Made Follow Up call to ERO to insure all issues had been resolved to their satisfaction. Logged

and updated call on Republic Bank Call Tracking System.

TekSystems-Republic, Bank/Kentucky Farm Bureau/PNC Bank, Dell/NAFSD Louisville, Ky.

2005-2008

Technician

• Installed six APC AR3100 Racks, IBM 86634SU, 797941U, 797841U Servers, Optional

Features and Installed in APC Rack, Imaged and installed 350 IBM PC’s at ESI/Republic Bank.

• PC Refresh/Roll Out Project at Kentucky Farm Bureau. De-installed old PC’s, Installed New

PC and Application, Joined New PC’ to domain and installed Printers. Ran KillDisk on all old

PC’s de-installed. Asset Management

• Technician on PNC Bank Multifunction Pre-Configuration Project. Pre-Configured Upgraded

Firmware and Tested for Xerox Global Services 54 M20i and WC232 Network Printers and

shipped to PNC Branches in Kentucky.

• Team Leader on Dell/NAFSD PC Refresh Project. Imaged 225 Dell GX520, De-installed Old PC,

Installed New PC and performed network configuration. Ran Blue Ocean Track It on all

Installed PC.

Unisys Corporation /Social Security Administrations Louisville, Ky.

1986-2005

Network Installation and Service Engineer (NISE)

• Team Leader for four years on Dell/Ford Assembly and Truck Plant PC Renewal Project.

Imaged Dell PC and Laptops, de-installed old PC, Installed New PC, setup network Printer on

PC and performed data migration. Installed and configured software applications per end

users request. Managed asset using Blue Current. Installation consisted from 250 to 500 PC

each year.

• Team Leader on Social Security Administration SSA/IWS LAN Project. Traveled to sites in the

Mid-West and Central Region performing installation planning and site survey. Installed,

configured and setup WAN fifteen days after site survey. Assisted ROCC on testing and

troubleshooting WAN and also provided break/fix services. Thirty days after the WAN

installation I returned to the site to de-install IBM 3174 communication controller, terminals

and printers. Installed File Servers, Management Servers and Microsoft Exchange Servers.

Migrated CC Mail to Outlook. Trained team member to install Desktop, Laptop, Network

Printers and running NTAP on all devices installed. Remained onsite for two weeks during

the test and acceptance period for user support and performing System Administration

duties. Resolved Network, PC and Laptop hardware/software issues. Trained SSA SLC and

end users. Maintained a 4.7 of 5.0 result on client surveys and received many letters from

client for outstanding performance.

• Team Leader for IBM/ Down Corning PC Refresh Project in E-town Ky. and Carrollton. KY.

De-installed old PC, Installed new PC, Data Migrations and Data Analyst. Installed additional

application on 750 end users PC, exceeding client expectation.

• Performed as a Dell Certified Enterprise System Engineer, Rack and Stack Installation and

Break/Fix Services, Dell/EMC SAN installation and break services. As a Dell Certified System

Expert, performed installation and break /fix services on Servers, Desktop, Workstations and

Portables.

• Certified on EMC Clariion FC and CX Storage Area Network (SAN). Performing hardware and

software installation and break/fix services. Troubleshooting hardware and software issues

using Navisphers and EMC Remote SAN Management Software.

• Assign to AIG to perform Network Mage Services. Imaged and installed Dell and IBM PC,

Laptop, HP and Lexmark Printers, LAN Support, Tape Backup Administration, Software

Installation/Updates and End User Support.

• IBM-HP- Dell Series

Sperry Corporation Louisville, Ky. Prior

to 1986

Sr. Customer Service Engineer Specialist (SCSE)

• Installed LAN, Servers, Desktop, Laptop and Printers and performed break/fix services.

• Installed Unix Systems and resolved both hardware and software issues

• Installed hardware and software and performed PM on Medium Systems. Analyzed systems

dumps and error logs. Troubleshooting and repairs on systems and all attached devices using

Diagnostic Software to assists in isolating problems.

• Specialized on Micro Product Systems. Installed hardware, software and performed break/fix and

disaster recovery services.

• Installed Unix System Hardware and Software and provided break/fix services.

• Onsite Support Engineer, responsible for Data Communication Controllers and all Data Terminal

Equipment. Assisted Field Engineers troubleshooting and testing communication issues.

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EDUCATION/CERTIFICATIONS

United Electronics Institute Louisville, Ky.

• Associate Degree of Applied Science, Electronic Engineering Technology.

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Additional Training and Certificatio

• Dell Managed Deployment Tech Lead Assessment Rev. A01

• Dell DMS (NON_DSP) Client Soft skills-Certification

• Dell/EMC SAN Training at Unisys University (EMC Clariion Certified)

• Dell Certified Enterprise Service Engineer

• Dell DCSE Master V3.0 and V4.52 Certified

• Dell AX100 and AX100i Product Certified

• Dell/EMC SAN Windows Certified

• Dell DCSE Associate Server, Desktop, Workstation and Portable Certified on (V3.0 – V7.0)

• Networking and Structured LAN Wiring System at Unisys University

• CISCO Router Training at Unisys Education Center

• Microsoft WINNT 4.0 Core Technologies at Unisys University

• Netware training a JCC

• CompTIA A+ Certified

• HP and Compaq CBT Training (Server, Desktop and Laptop Certification)

• Advance PC Troubleshooting at Unisys University

• IBM Desktop CBT Training at Unisys

• ISO 9000 Training

• Customer Service and Client Satisfaction Trained

TECHNICAL SKILLS/KNOWLEDGE

• All aspects of LAN, WAN SAN and TCP/IP Active Directory DNS DHCP

• High Speed Internet Data connection via T1, Frame Relay and DSL

• Network Topology, LAN/WAN…….Cisco, Nortel, Kentrox Routers and Switches

• Servers Dell, HP, Compaq, IBM, Gateway

• Desktop/Portable Dell, HP, Compaq, IBM, Gateway

• SAN and NAS EMC Clariion, Dell Power Vaults/NAS, Netapps

• Tape Backup Veritas BackUp Exect, Arcserv and Dell Power Vault

• Printers Lexmark/IBM, HP, Okidata, Genicom, Dataproducts, Xerox,and Epson Wide

Format Stylus Pro and photo

• Microsoft Windows 2000/NT 4.0 Server and Workstation (XP,2K, 98/95)

• Microsoft Exchange and Microsoft Office 2000 & 2003

• Server Software Dell Open Manage and HP Openview

• Imaging Software GHOST Server, GHOST and Blue Current

• Project Leader / Manager………System Integrator, PC Rollout/Refresh Projects

• Network Management Services System Admin, IMAC and Asset Mgt

• Installer and Break/Fix Support Multi Vendor’s Hardware and O/S

• Application Installer and Support Most major vendor’s applications

• Black Berry and PDA Installations and Configuration Multi Vendors

• System Analyst System Software, Data Analysis, Dups. Error Logs, SAN Logs and

Diagnostic Errors

• Active Directory User and Group accounts creation and password reset

• Wiring CAT 6 and Telecom

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