ad1wyv@r.postjobfree.com

Phone: 404-***-****

TEONDRA R. SMITH

Objective

To obtain employment with a growth-oriented company that will utilize my existing skills, training and education to establish a mutually beneficial business relationship. Summary of qualifications

Outstanding interpersonal and communication skills used to build mutually beneficial client and team relationships

* Ability to function in a fast paced multi-dimensional setting

* Proficiency in Microsoft Applications including Word, Excel, and PowerPoint; the Internet

* Excellent organizational, communication, and time management skills

* An eye for detail and a strong commitment to total guest satisfaction Education

Sept 2011-May 2012 Brunswick Job Corps Brunswick, GA Culinary

* Prepare meals for over 400 students and staff

* Food Preparation

* Graduated with certification of completion

* ServSafe Certification (Expired)

* Hands on training at a full operating restaurant Aug 2009 – May 2011 Albany State University Albany, GA General Studies

* Habitat for Humanity

* Resident Housing Association

Aug 2007 – May 2009 Hillgrove High School Powder Springs, GA High School Diploma

* Orchestra

* Graduated May 29th 2009 - Dual Diploma

Aug 2005 – May 2007 Wheeler High School Marietta, GA

* Orchestra

* Track & Field

Work experience

Feb 2019-Sept 2019 Freddy’s Frozen Custard & Steakburgers Kennesaw, GA Cashier

* Greet Customers as they arrived

* Stay informed/Inform guests of promotions and offers

* resolve customer complaints in a proactive manner

* double as a sales representative

Manager

* Quick and accurate assembly and presentation of menu items in a fast-paced, demanding environment

* Data entry such as scheduling, cash deposits, inventory counts and product order

* Performed routine maintenance on equipment to improve safety and future use

* Ensuring all products and workstations meet the required health and safety standards

* Promptly resolving issues with both customers and coworkers in a professional manner April 2017- Feb 2019 Independent Physicians Resource, Inc Atlanta, GA Financial Credentialing

* Responsible for facilitating and maintaining the enrollment of all assigned providers with various payers required for billing purposes

* Evaluate information on applications to verify the completeness and accuracy

* Maintain records of applications, documents, and approvals/revalidation letters pertaining to assigned providers' enrollment

* Correspond with the A/R Department to obtain information or inform them of credentialing status or change

* Assist with incoming correspondence and return mail

* Make sure all enrollment applications are submitted timely to ensure a correct effective date.

* Sorted/delivered mail to respective persons

June 2014- Dec 2014 (Temp Service) Durham Staffing Atlanta, GA Medical Records Rep

* Printing Medical Records for Billing Department

* Assist Billing in any other areas needed

* Assist with incoming correspondence and return mail Oct 2013-May 2017 Alorica Kennesaw, GA

Inbound Customer Service Representative

* Responsible for all customer inquiries

* Fields calls and/or web based service requests from customers/clients

* Exercise retention efforts when appropriate

* Facilitate on-the-job training for new hires

* Processes financial data over a secure network

* Enters data from customers into various software programs

* Thrives as a team player in a fast-paced, high-energy environment Manager

* Monitor and analyze report results; implement change as needed

* Improved customer service by studying, evaluating, and re-designing processes/interactions

* Build upon human resources by selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees

* Conducted one on one weekly/monthly with individuals and team meetings

* Developed department’s customer service procedures, policies and standards; handled customers’ escalations, investigate customer complaints; find solutions Sept 2013 –Dec 2014 Family Dollar Powder Springs, GA Cashier

* Greet customers as they arrive

* Take payment in exchange of items sold

* Bag, box or wrap purchased items

* Enter transactions in the cash register and provide customers with the total

* Identify prices of goods using memory or scanner

* Issue receipts and change to customers

* Count money at the end and beginning of each shift

* Process exchanges and refunds

* Ensure that all checkout counters have enough cash

* Process credit card and check payments

* Sort and count currency and coins

* Provide expedient service

* Assist in stocking shelves and marking prices

* Customer Service

* Resolve customer complaints in a proactive manner

* Doubled as a sales representative

June 2012-Nov 2013 NCG Cinemas Powder Springs, GA

Cashier

* Greet Customers as they arrived

* Respond to customers' record and resolve their issues

* Ensure safety of patrons

* Usher

* Stay informed/Inform guests of promotions and offers

* Trained staff to work register

* resolve customer complaints in a proactive manner

* double as a sales representative

References

Available Upon Request

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