Kadeja Facey

ad1wyq@r.postjobfree.com mailto:ad1wyq@r.postjobfree.com 321-***-****

LinkedIn Upper Marlboro, MD 20772

Patient Access Management

Analytical and results-driven professional with comprehensive experience in streamlining healthcare operations and ensuring exceptional patient experiences.

Skilled in leveraging electronic health records (EHR) systems and data analysis to drive process improvements. Adept at overseeing patient registration, insurance verification, and financial counseling processes while ensuring compliance with regulatory standards, such as HIPAA and OSHA. Known for effective team collaboration and conducting compliance audits to enhance operational efficiency and regulatory adherence. Proven success in leading, training, and empowering cross-functional teams to achieve operational excellence and financial success within healthcare institutions. Excellent communicator; equipped with exceptional interpersonal, relationship-building, organizational, presentation, decision-making, and problem-solving skills, innate ability to prioritize tasks, manage heavy workloads, and meet tight deadlines.

Areas of Expertise

Patient Registration & Admission

Interdepartmental Collaboration

Strategic Planning & Execution

Revenue Cycle Management

Operations Management

Schedule Management

Insurance Verification

HIPAA Compliance

Electronic Health Records (EHR)

Patient Service & Satisfaction

Staff Training & Development

Data Analysis & Reporting

Career Experience

MedStar Georgetown University Hospital, Washington, DC 2012 – 2023

Team Lead

Oversee a qualified team of healthcare professionals, including nurses, medical assistants, and administrative staff. Monitor the quality of patient care and administrative processes to identify areas for improvement and implement corrective actions as needed. Maintain compliance with hospital policies, procedures, and regulatory requirements to secure a safe healthcare environment. Collaborate with quality assurance teams aimed at tracking and analyzing key performance indicators (KPIs) to enhance patient outcomes and satisfaction.

Established, trained, and mentored a top-notch employee team to maximize performance in a high-demand laboratory setting.

Delivered invaluable assistance in registration operations within the Emergency Registration Department, resulting in $ 20K in up-front copay collections.

Ensured accurate patient access registration by conducting employee competency assessments and audits, while developing interactive training manuals.

Devised and implemented scheduling enhancements in the emergency room, yielding an impressive 50% boost in payment collections from international patients.

George Washington University Hospital, Washington, DC 2010 – 2012

Patient Access Facilitator

Registered and admitted patients into the hospital's electronic health records system. Gathered essential patient information, including personal details, insurance data, and medical history. Coordinated with patients and insurance providers to verify eligibility and coverage details. Obtained pre-authorizations for necessary medical procedures and services centered on facilitating smooth patient access to care. Acted as a liaison between patients and hospital staff to enhance patient experience and satisfaction.

Streamlined operations and reduced error risks by initiating merge request submissions to EAD staff.

Guaranteed proper registration for patients holding multiple nationalities by utilizing interpreter services effectively.

Created and optimized self-payment structures for international and uninsured patients, implementing an acuity-based scaling system.

Enhanced accuracy in patient registration by evaluating patient accounting systems, validating liabilities, and improving fee collection processes.

Additional Experience

William A. Har, DPM PA, Indian Harbour Beach, FL

Receptionist, Insurance Biller, Front Office Manager

Offered valuable patient support and conducted x-ray procedures during physician staffing shortages.

Successfully recovered over $ 30K in insurance payments by overseeing collections and analyzing claim payment reports.

Education

Master’s degree in Health Care Administration Management 2020

University of Maryland Global Campus, Largo, MD

Bachelor’s degree in Business Administration 2016

University of Maryland Global Campus, Adelphi, MD

Certification

Certificate – transitioning to supervisor

Technical Proficiencies

Centricity FirstNet IDX Microsoft (Excel, Word, PowerPoint) Invision

Volunteer Experience

Volunteer Member – Red Cross Disaster Action Team

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