Personal Details

Busisiwe Mgwatyityi

** **** *** ****** ****** Street

Johannesburg CBD

2000

083*******

076*******

ad1wxr@r.postjobfree.com

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Skills

Computer Skills,Typing Skills,Telephone Skills,Multitasking Skills,Customer Service Skills and Data Capturing Skills.

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Experience

Vodacom/ Technical Support Call Centre Agent

July 2021- Current, Johannesburg CBD

Troubleshoot to identify Technical problems and resolve them problem

Documenting the ticket actions .Assisting clients with their connection issues,LTE Connections, Wireless Connections,Fibre Connections, Router Configurations,Passwords Changes,Data Top Up, Data Transfers

Checking data balances,Providing clients with Data usages and transferring calls to relevant departments

Cell C / Inbound Call Centre Agent

October 2020- July 2021,Johannesburg CBD

Data Capturing,Confirmation of payments(Debit Order dates),Updating Customers details,Transferring Customer to relevant departments,Setting Debit Order dates,Instant Recharges Airtime and Voice Minutes Bundles.

Gauteng Shared Services Centre(GSSC)/ Inbound and Outbound Call Center Agent

October 2007 -November 2010, Johannesburg CBD

Data Capturing,Making and Confirmation of both booking for learners and drivers licenses, Confirmation of company payments,Confirmation of employment.

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Education

Tsolo Secondary School/Senior Certificate

January 2003 - December 2003, Sedibeng

English,IsiXhosa,Afrikaans,Mathematics,Engineering Science and Physical Science

Xtensive ICT Academy/National Certificate (Information Technology End User Computing-NQF LEVEL 3)

January-2006- August-2008, Sedibeng(Vereeniging)

Microsoft Word,Microsoft Access,Microsoft Excel,Microsoft Powerpoint,Microsoft Outlook,Internet Explorer,introduction to computer and Personal Development

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Awards

Top Performer-Hybrid 23 April 2001

Experiential Training for End user Computing NQF Level 3 -22 November 2007