Business Operations Site Manager
Resume:
Charles Lyles
Byhalia, MS *****
************@**********.***
Authorized to work in the US for any employer
Work Experience
Critical Infrastructure Site Manager
Paragon Systems, Inc.
August 2016 to Present
• Administrative and Business Operations
• Led identification, development, implementation, and maintenance of security requirements for entire organization.
• Established company-wide security best practices and protocols to mitigate risk of data breach.
• Submitted documentation for weekly payroll, managed schedules, and enforced policies.
• Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
• Kept teams compliant with security protocols and appearance standards.
• Served as liaison with public officials company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
• Demonstrated commitment to public safety by patrolling events and well-populated establishments.
• Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
• Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
• Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
• Maintained budget for security operations and monitoring expenses for a 60 million dollar government contract.
• Recruiting, training, and supervising protective security officers and guards.
• Lead officers effectively with professionalism, respect, and competence to ensure expectations of the company, client and mission are achieved.
• Ensure that all officers maintain proficiency in AR-15 and Glock 19 qualification, as well as force on force adherence training.
• Ensure that all officers are properly trained, equipped, and licensed to perform their duties.
• Ensure that all officers are competent and sufficiently performing their duties.
• Ensure that each officer is performing their duties within the policies, procedures, and directives set forth by the company and client.
• Ensure that all officers' operational requirements of the site are accomplished.
• Ensure that the weapons storage area is secure at all times and that the weapon inventory is maintained.
• Ensure all company and client documentation is completed and properly stored.
• Ensure necessary communication of events, situations and activities are communicated effectively. Logistics/Linehaul Operations Manager
FedEx Ground - Olive Branch, MS
September 2020 to August 2022
• Communicate the status of Linehaul operations to upper management and relay information to department heads.
• Analyze projections from end of line terminals in order to oversee the planning of route
• Manage work assignments, monitor performance and provide training on duties, policies and procedures.
• Communicate clear performance expectations to ensure high-performance work environment and proactively provide specific, balanced and timely coaching/feedback to reinforce and encourage high performance and promote a culture of teamwork.
• Communicate company safety program enforces safety rules and compliance with all government regulations. Maintain a safe work environment at all times.
• Manage supervisory responsibilities such as; hiring, training, performance appraisal, and employee development.
• Utilize work method programs for training and education to motivate employees to improve performance and quality of work.
• Maintain knowledge of applicable Collective Bargaining Agreements (CBA) and manage working relationship with union business agent.
• Supervise employees to ensure the quality of work or adherence to safety regulations or policies.
• Plan daily actions of employees to ensure operation goals are exceeded.
• Coordinate and supervise activities of workers engaged in linehaul coordination.
• Plans, schedules and manages the inbound and outbound Linehaul Operations for the hub.
• Manages service and cost targets and ensures goals are met. Identifies trends and proactively communicates areas for improvement
• Communicates and discusses contractual changes and issues, including those related to Settlement, with Independent Contractors
Air Traffic Control Facility Chief
Army National Guard (Mississippi) - Southaven, MS
July 2013 to July 2019
• Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
• Communicated instructions to pilots through clear delivery and enunciation.
• Notified airport response personnel to be ready when emergency situations presented.
• Carefully monitored movement of ground traffic such as baggage vehicles.
• Provided pilots with instructions for safe landings and takeoffs at airport averaging 250 flights per day.
• Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
• Researched continually to stay up to date on new FAA rules and policies.
• Utilized communications systems to direct movement of pilots and ground personnel.
• Managed team of 18 employees, overseeing hiring, training, and professional growth of employees. Human Resources Manager
Sports Authority - Remote
August 2014 to August 2017
• Develop and implement HR policies and procedures to ensure compliance with local and federal laws
• Conduct recruitment and hiring processes, including creating job postings, screening resumes, and conducting interviews
• Manage employee benefits, including health insurance, retirement plans, and vacation time
• Coordinate employee training and development programs
• Handle employee relations issues, including conflict resolution, disciplinary actions, and grievances
• Serve as the point of contact for legal and regulatory compliance issues related to human resources
• Ensure compliance with company policies and procedures related to human resources
• Collaborate with other departments to ensure effective communication and coordination of human resources policies and procedures
Education
Bachelor of Science in Homeland Security and Emergency Management National University - San Diego, CA
January 2020 to November 2022
N/a in General Education
Northwest Mississippi Community College - Senatobia, MS August 2012 to May 2013
High school diploma in General Studies
Byhalia High School - Byhalia, MS
May 2011
Skills
• Microsoft Word, Powerpoint, excel and Office (11 years)
• Military Experience (8 years)
• CCTV (6 years)Surveillance
• Emergency Management
• Crisis management
• Market Research
• Budgeting
• Security Officer Development
• Company Risk Management
• Assessing risks
• Written Communication
• Analytical skills
• Digital Marketing
• Content Development
• Blogging
• Analytics
• Microsoft Excel
• Microsoft Project
• Microsoft Word
• Transportation Planning
• Facilities Management
• Strategic Planning
• Time Management
• Team Management
• Loss Prevention
• Management
• Operations Management
• Quality Assurance
Military Service
Branch: United States Army
Service Country: United States
Rank: E-5
July 2013 to July 2021
Disabled Veteran with 10-point preference
Certifications and Licenses
CPR/AED
Present
Armed Guard License (Mississippi and Tennessee)
Present
Tactical Combat Casualty Care
Present
FEMA
Present
"IS-00100.c" entitled "Introduction to Incident Command System
"IS-00120.c" entitled "An Introduction to Exercises "
"IS-00200.c" entitled "Basic Incident Command System for Initial Response " "IS-00230.d" entitled
"Fundamentals of Emergency Management "
"IS-00235.c" entitled "Emergency Planning "
"IS-00240.b" entitled "Leadership and Influence "
"IS-00241.b" entitled "Decision Making and Problem Solving "
"IS-00700.b" entitled "An Introduction to the National Incident Management System"
"IS-00800.d" entitled "National Response Framework, An Introduction "
"IS-00907" entitled "Active Shooter: What You Can Do "
"IS-00922" entitled "Applications of GIS for Emergency Management " Secret Security Clearance
July 2023
First Aid Certification
Secret Clearance
Assessments
Project timeline management — Proficient
June 2021
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
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