Monica Samaniego

San Angelo, TX *****

ad1wx5@r.postjobfree.com

+1-325-***-****

Meticulous and organized office professional with experience in working in a fast-paced office environment. Skilled in managing multiple tasks simultaneously, maintaining schedules and deadlines, handling high volume calls, and customer service. Strong oral and written communication skills with the ability to interact effectively with all levels of management. Seeking a position where I can utilize my skills to support the needs in a high volume office. Authorized to work in the US for any employer

Work Experience

Office Data Entry Clerk

ANGELO WATER SERVICE - San Angelo, TX

May 2023 to Present

Work closely with office manager to ensure duties are followed Maintain truck routes and schedule service for customers Count down register and enter all accounts balances and transactions In charge of building inspection that follows plan for food and safety Schedule all customer annual service

Set up installs and all delivery service per customer Ensure all money and check deposits are cleared

Customer Service Representative

Ener-Tel Services I, LLC - San Angelo, TX

May 2021 to May 2023

• Managed customer accounts

• Conducted customer service surveys

• Resolved customer issues

• Booked appointments for clients

• Worked in the inbound call center

• Collected and documented orders

• Responded to inquiries and issues

• Responsible for troubleshooting applications

Team Leader

Chick-fil-A - San Angelo, TX

February 2016 to August 2019

• Team Leader, Chick-fil-A, San Angelo, Texas

• Run the shift and lead over 16 employees

• Work beside Directors to coach and help growth development of team members.

• Helps direct team members through daily routine while on shift and to make sure they are giving our guests a great experience.

• Quality control, ensuring guest satisfaction through training employees properly and adhering to company policy and procedures.

Education

Associate's Degree in Office Management

Bryant and Stratton University - Buffalo, NY

Present

High School Diploma

Lake View High School - San Angelo, TX

2008

Skills

• Customer Service (10+ years)

• Data Entry (2 years)

• Microsoft Office (10+ years)

• MS OFFICE (10+ years)

• RECEPTIONIST (1 year)

• Inventory

• Training & Development (5 years)

• Cash Handling

• Retail Sales

• Management

• Key Holder

• Janitorial (3 years)

• Merchandising (10+ years)

• Assistant Manager Experience

• Leadership

• POS

• Presentation Skills

• Quality Control

• Supervising Experience

• Microsoft Outlook

• Fundraising

• Project Management

• Clerical Experience

• Strategic Planning

• Administrative Experience

• Marketing

• Event Planning

• Payroll

• Human Resources

• Retail Management

• Research

• Events Management

• Conflict Management

• Office Management

• Personal Assistant Experience

• Business Development

• Communication skills

• Microsoft Powerpoint

Additional Information

• Professional Skills Summary: Multi-line and high volume call taking, Presentation competency, Computer literate

• Personal Skills Summary: Critical thinking, Problem solving, Attention to detail

• Hard Skills: PC, Programming skills, Technical Support

Contact this candidate