***** * **** **** • Claremore, OK *****

918-***-**** ad1wwr@r.postjobfree.com

Bachelor of Science in Business Information Technology: May 12, 2018

Network Administration option

Rogers State University

1701 W. Will Rogers Blvd.

Claremore, OK 74017

Relevant Coursework:

Programming I

Programming II

Network Operations I

Routing

Microsoft Office:

Word

Excel

PowerPoint

Languages

Java

Basic

HTML

ENACOMM – Software Support Analyst Tulsa, OK July 1, 2019– September 6, 2023

Open and close support tickets via JIRA Service Management software

Research issues and open production tickets with internal departments

Update clients on the status of support tickets

Monitoring IVR servers by means of ViA/Engage software.

Order audio recording for the IVR system

Computer Repair Claremore, OK 2002 – present

Replace bad hard drives

Replace bad CD-ROM/DVDROMs

Replace Memory Chips, Audio/Video board

Remove spyware and malware

Digital Business – Tech I Tulsa, OK December 2005-December 2006

Installed, Setup, and Tested VOIP System

Build and run network cable

Alli Poole, ENACOMM NOC Manager

918-***-****

Justin Bowser, ENACOMM

918-***-****

Mr. Tom Keenze

Owner, Dry Cleaning Station

9530 N 129 E Ave #102

Owasso, OK 74055

918-***-****

Dianna Donley

Education

Job Skills

Professional Experience

Business References

Personal References

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