Yashua Jackson

Atlanta, GA *****

470-***-****

ad1wvq@r.postjobfree.com

Objective

Sufficiently qualified and proficient individual skilled in handling high volumes of claims and focused on providing the best customer service experience possible while adhering to all company values.

SKILLS

● Communication skills

● Interpersonal skills

● Conflict Resolution

● Multitasker

● Team player

● Team management

● Communications

● Collections

● Work Efficient

● Empathetic

● Collections

● Data analysis

● Proficient in Microsoft Word, Outlook, Excel and PowerPoint

● Scheduling

● Accounts payable

EXPERIENCE

Target, Dunwoody, GA - Food and Beverage Expert

January 2023 - November 2023

● Help customers find the products they are looking for

● Ensure high quality products are available in produce, deli, bakery, dairy, meat, and other departments

● Pack ready-to-sell products in proper containers and stock displays

● Prepare and serve ready-to-eat food

● Keep area clean, sanitized, and customer-ready

Orkins(Rollins), Remote - Billing Analyst

February 2021 - December 2022

● Maintained a timely turnaround, as specified, or not exceed 48 hours for adjustments, customer requests, phone messages, e-mail etc.

● Ensure all actions are noted on account in JDE.

● Reconcile customers detail accounts receivable and initiate account adjustments to ensure proper AR balances are maintained and G/L revenue recognized.

● Review daily cash batches to confirm accurate application of funds.

● Follow collection processes and procedures and recommend accounts be suspended to minimize risk of revenue loss.

● Assist all internal and external customers with questions concerning billing, revenue, G/L, services, contracts, additional services and cancellations.

● Assists with special projects as assigned

Wholes Food Distribution Center, Braselton, GA - Case Picker February 2020 - January 2021

● Complied with all applicable health and safety codes

● Used voice-based order system to select and palletize store orders

● Manually stacking product on to pallets, wrapping, and preparing product for shipment.

● Respected all Good Organics compliances when stacking product

● Operated an electric/motorized ride on standing pallet jack (either single or double)

● Assisted in cleaning the warehouse, maintaining a safe working environment Bay Area Credit, Norcross GA- Customer Service Representative November 2019 - December 2020

● Made outbound calls to insurance agencies and carriers to verify customer policy status on homeowner/commercial escrow accounts.

● Obtained and processed customer mortgage payments on escrow accounts.

● Escalated agents' questions and concerns to management as needed.

● Fax, Typing, Email documents, administrative work

● Worked in a high volume call center.

● Ability to multi task in a timely manner

● Verified mutual customer information

● Reviewed ISO reports to confirm potential overlapping claims

● Prepare/Initiate files for subrogation – “Accolated as team member who completes most referrals”

● Refer claims to SIU for further investigation to prevent possible insurance fraud – “Praised by management and SIU

● Mentor/Train new claims associates to assist with Claims Department tenure retention

EDUCATION

Stone Mountain High School, Stone Mountain, GA - High School Diploma August 2018 - June 2019

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