Colette Harrington

Effective debt Collector / Data

Bedford, TX 76021

ad1wvo@r.postjobfree.com

+1-951-***-****

Experienced debt collector with 5 years of experience in data analysis. Strong problem-solving skills and ability to work independently. Highly analytical thinker with a track record of successfully recovering outstanding debts. Looking to leverage my skills and experience to contribute to a company financial success.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Data Entry

Insight Global (Remote Charles Schwab ) - Bedford, TX June 2022 to December 2023

• Working through a Que of work items to identify missing information and updating accounts appropriately

• Analyzing and researching discrepancies in the internal database

• Navigating between dual monitor screens and multiple programs to resolve work items

• Ability to keep up work through 55-160 items/day

• Ability to problem-solve and be self-sufficient in a work from home environment

• Interacting and collaborating with internal team members Account Specialist

iQor - Remote

January 2022 to October 2023

• Identified, evaluated, and resolved reasons for delinquency• Negotiated account resolutions• Followed up with repossession agents as needed• Maintained company performance and productivity standards• Performed skip tracing as needed• Accurately inputted and documented actions within the collection systems• Accountable for reducing delinquency for assigned accounts• Escalated calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate• Accessed statements, applications, and third-party vendor services to locate or perfect customer contact and make some strategic actionable decisions• Handled special projects as requested• Performed other duties as business needs dictated as assigned by management

Account Specialist

Servcing solutions - Irving, TX

February 2019 to July 2021

• Negotiated with creditors, collection agencies, and attorney offices for reduced settlements on delinquent and/or charged off accounts on behalf of our clients

• Calculated acceptable settlement amounts according to guidelines set forth by the company

• Effectively managed an active pipeline of customer accounts

• Reviewed clients accounts to determine availability of funds

• Gathered and submitted required documentation for approval and payment of settlements and fees

• Championed teamwork and collaboration

• Utilized multitasking and communication skills with clients and co-workers

• Responsible for maintaining weekly clients introduction calls

• Assisted with preparation for court dates and responding to Summons/Bankruptcy Rebuttals

• Acted as a financial consultant for clients Escrow accounts

• Established and maintained great relationships with Law Firms and Creditors to ensure the best settlements possible for clients

• Completed ongoing training to stay abreast with company policy and services changes

• Strived for one-call resolutions with negotiating and setting clients accounts Court Clerk

Alliance One - Vista, CA

January 2017 to June 2019

• Assist defendants in resolving violation cases by phone, email or virtually.

• Administratively dismiss violation cases that meet the requirements of a certificate of innocence or certificate of liability.

• Process violation cases for failure to appear, to include generating and mailing templates documents.

• Process a variety of cases for failure to pay or comply, to include generating and mailing templates documents.

• Review violation conviction abstracts for errors prior to reporting convictions to the Department of Motor Vehicles.

• Receive incoming correspondence from a variety of sources to include mail, drop box, email and fax and take appropriate action according to established policies and procedures.

• Respond to correspondence using a variety of templates and methods of communication to include mail, drop box, email and fax.

• Receive a variety of payment types and take appropriate action according to policy and procedure.

• Courier internal and external mail and materials to departments in other buildings.

• Operate the courtroom recording equipment and application and notate proceedings within the application to meet the standards of a court or record as established by Oregon state law.

• Process a variety of documents by adding to a case and taking appropriate action according to established policies and procedures.

• Check defendants into court prior to court appearances.

• Process cases within a work queue according to established procedures, as assigned.

• Creates a workplace that promotes the organizational values of workplace diversity, equity and inclusion.

• Assists in creating a positive and supportive work environment with a culture of teamwork and communication.

Education

N/a in Medical Billing & Coding

UEI College - San Marcos, CA

January 2010 to July 2011

High school or equivalent

El Camino High School - Oceanside, CA

August 2000 to June 2004

Skills

• CSR

• Customer Service (4 years)

• Customer Care (4 years)

• Call Center (5 years)

• Excel,Google Suite (6 years)

• Administrative Experience (2 years)

• Microsoft Word (4 years)

• Microsoft Outlook (5 years)

• Customer Support (5 years)

• Microsoft Excel (5 years)

• Microsoft Powerpoint (5 years)

• Property Management (3 years)

• Office Management

• Microsoft Office (5 years)

• Accounts receivable

• Bookkeeping

• Accounting

• QuickBooks

• Research (5 years)

• Google Docs

• Windows

• Typing (7 years)

• Information security

• Contracts (2 years)

• ACH

• Process improvement

• Analysis skills

• HIPAA

• Salesforce

• Sales

• Medicare

• 10 key calculator

• Medical collection

• Databases

• Adobe Acrobat (4 years)

• Hospitality

• Accounts Payable

• Account Management

• Leadership

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