Desiree Tellez

**** * ********* ** *** *, Ontario, CA, 91761, US • 909-***-**** • ad1wvf@r.postjobfree.com Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently. Product restocking

MS Office

Communications

Shelving of products

Customer service

Problem resolution

Private practice experience

Patient care planning

Medical and clinical services

Clinical issues understanding

Completing insurance forms

Medical office administration

Patient-oriented

BLS certification

Monitoring patient progress

Medical software applications

Customer service

Medical terminology

Follow-up skills

Strong medical ethic

HMO, indemnity, and commercial insurance

Medical records management

Talent in obtaining/charting vital signs

HIPAA compliance

Data entry

Charting

Patient relations

Payment collection

Patient scheduling

Eligibility Determination

EMR / EHR

Medical Administration - Some college (No degree)

North-West College - West Covina - West Covina, CA Overnight Remodel Associate - June, 2022 to Present Walmart - Paramount, CA

Followed safety protocols when transporting merchandise to different areas of the store to avoid item damage. Followed safety procedures to avoid falls and other injuries when stocking the store. Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays. Was in charge of replacing damaged or missing products in a timely and efficient manner. Prepared items for sales floor stocking by affixing tags and preparing pallets. Moved to the store display areas after unloading the product stock that had arrived. Sorted the merchandise racks in the store by size, style, and color. Established and recommended merchandise mark-up rates, mark-down rates, and selling prices. Merchandised new stock in order to attract customers, grab their attention, and increase sales. Used a ladder and a pallet jack to load and unload merchandise. Moved to the store display areas after unloading the product stock that had arrived. Loaded and unloaded merchandise using ladder and pallet jack. Make certain that the shelves are fully stocked.

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Document Scanner - May, 2021 to June, 2022

Cucamonga Valley Medical Group - Fontana, CA

Was in charge of the electronic records database and all file requests. Was in charge of indexing, cataloging, and archiving physical records. Performed a variety of office support functions as needed. Converted physical files to digital records by scanning them. Correspondence, forms, reports, calendars, and other documents were among the things I prepared. Was in charge of documenting human resources processes by quickly and accurately filling out forms, reports, logs, and records. Caregiver - January, 2020 to May, 2021

Self Employed - San Bernardino, CA

Increased patient satisfaction by assisting people with personal tasks like dressing and walking. Changed dressings, bandages, and binders to maintain proper healing and sanitary measures. Ran errands for customers, including grocery shopping and other essentials. Drove people to doctor's appointments and other errands. Drove people to doctor's appointments and other errands. Assisted patients in taking care of themselves by teaching them how to use canes or walkers properly and safely. Assisted clients with personal hygiene tasks such as tooth brushing, bathing, grooming, and toileting. Contribute to a positive living environment in order to improve the quality of life of my clients. Transport clients to and from appointments, shopping, and other activities. Assisted clients with mental and physical activities in order to improve their quality of life and meet their long-term needs. Assist with medication self-administration as needed. Keep track of each client's daily activities, food intake, and health information. Took vital signs such as temperature, blood pressure, pulse, and respiration rate as directed by medical or nursing staff. Kept track of progress and documented any changes in the patient's health status, keeping the healthcare team informed. Assisted clients in maintaining optimal health by overseeing medication administration and all doctor's appointments. Medical Biller - August, 2016 to January, 2020

Western Bariatric, AMC: Douglas Krahn, MD, FACS - San Bernardino, CA Double-checked account information to ensure that all patient and insurance information is correct and up to date. Evaluated medical codes on patient records and prepared invoices for insurance companies to review. Ensured that electronic charge capture practices, such as the billing and account receivables (BAR) system and medical billing clearinghouse accounts, resulted in accurate and timely charge submissions. Was in charge of preparing patient billing statements and ensuring accurate diagnostic coding. Was in charge of filing and submitting insurance claims. All communications between patients, billing personnel, and insurance carriers were effectively coordinated by me. Checked billing statements for the correct diagnostic codes and looked for coding issues. Checked the accuracy, completeness, and specificity of diagnosis codes on patients' encounter forms. Modifiers were added, narrative diagnoses were coded, and diagnoses were verified. Followed all HIPAA Privacy and Security Regulations to protect patients' medical records and information. Communicated with insurance companies to resolve and resubmit any denied claims. Investigated and followed up on insurance claims that were denied. Looked into denials and worked with internal team members and outside consultants to come up with solutions. Reconciled clinical notes, patient encounter forms, and health information for HIPAA compliance. Was in charge of collecting, posting, and managing patient account payments. Finished and submitted all of my appeals.

Submitted electronic and paper claims to insurance companies, including Medicare and Medicaid to collect medical payments. Contacted insurance companies to double-check insurance information and get permission to use proper billing codes. Medical Receptionist - July, 2011 to November, 2016 Rancho Family Practice Associates - Rancho Cucamonga, CA Was in charge of patient scheduling, check-in, check-out, and billing payments. Received, recorded, and responded to incoming and outgoing telephone and email communication. Performed front-office duties using data entry skills in the context of a medical database. Was in charge of financial documents like expense reports and invoices. Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience. Organized patient files and streamlined operations to increase efficiency. Assisted providers by coordinating all administrative operations in an outpatient medical office. Handled patient inquiries and answered phone calls and messages for a 8 physicians for a medical facility. Documented patient medical information, case histories, and insurance information to ensure smooth appointments and payment processing. Made contact with hospitals in order to confirm patients' medical histories and avoid incorrect diagnoses and treatments.

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