Shane Wilson

Shane Wilson

Service, Support and Hospitality Expert

623-***-****

ad1wu8@r.postjobfree.com

Tucson, AZ 85710

Authorized to work in the US for any employer

Summary

Good Evening, I have over 20 years direct client/customer relations experience from Honor Health to Merrill Lynch. Intensive 10 year background verified, dependable and reliable. I am new to the area and looking for a solid, good paying employment opportunity.

Work experience

Doordash Driver

Maricopa, AZ

December 2020 to Present

Food Delivery

Consultant

Consultant

Afni - Tucson, AZ

June 2022 to December 2022

Contractor for Progressive Casualty Insurance Co. - In Bound Customer Service Consultant

Assisted policyholders with policy changes including coverage and vehicle adjustments

Assisted with policy renewals; increases

Serviced policy billing and customer service questions via inbound calls with dual monitors

Responsible for daily and month metric scores and management of progress

Lead Client Associate

CarMax - Tempe, AZ

February 2020 to December 2022

Take inbound calls from customers who are either interested in a vehicle purchase, financing, payments or title related issues.

Assist customers using dual monitors, multiple applications such as Microsoft Teams and Salesforce, Outlook email management and monitor my daily metrics and schedule.

Claims Adjuster

Turo - Phoenix, AZJanuary 2021 to May 2022

Reviewed Auto Claims, Managed database, email, text

Driver Full-Time

DoorDash & GrubHub - Scottsdale, AZ

October 2018 to January 2020

Qualified Driver for Door Dash and Grubhub

Driver/ Warehouse

Amazon/ 3rd Party Courier/ Flex - Chandler, AZ

August 2017 to October 2019

Passed Background check, ADOT driving violations, drug screen to drive for a Amazon exclusive 3rd Party Courier Company

Contract Agent

Short Term Contract

March 2016 to February 2018

Property & Casualty/ Document Analysis

Adjusted complex personal property claims

Reviewed Documents for compliance and required licensing.

Managed inbox and proper communication with internal departments

Maintained professional adherence to scheduling and meetings and personal organization management.

Reviewed incoming tech documents for proper distribution lists.

Educated new incoming techs with our compliance requirements and instructed new employees on the standard filing processes.

Property & Casualty Adjuster

State Farm Insurance

Tempe, Arizona

April 2013 to April 2013

Total Loss

Reviews new auto claims

Verifies loss report, documents, and pertinent notes

Communicates with policyholder(s) and all parties in a timely manner

Conducts thorough liability investigation

Explain coverages and policy guidelines, maintains and manages evidence, photos, witness statements and takes recorded statements

Education

GED

Rio Salado Community College

Commercial driver's licenses

DRIVERS_LICENSE_C

Endorsements

Courier

Computer skills

Contact this candidate