Customer Service Senior Manager
Resume:
Christopher Donnelly
Profile
I am a highly experienced Senior Manager with over 24 years
of experience in the logistics industry. Throughout my career at FedEx Ground and UPS, I have consistently demonstrated my exceptional leadership skills, conflict resolution abilities, and problem-solving capabilities. I have a proven track record of providing excellent customer service and utilizing critical thinking skills to overcome challenges and deliver exceptional results. My strong leadership abilities have allowed me to effectively manage teams and drive success in fast-paced environments. I am now seeking new opportunities to continue making a significant impact in the industry. Employment History
Manager at UPS
November 1997 — March 1999
Managed and supervised a team of employees in a fast-paced shipping and logistics environment. Ensured timely delivery of packages and excellent customer service. Implemented strategies to improve operations and increase efficiency.
• Successfully led a team of employees, ensuring high levels of productivity and customer satisfaction.
• Implemented process improvements that resulted in cost savings and improved efficiency.
Senior Manager at FedEx Ground
March 1999 — May 2023
Oversee and manage all aspects of operations, including logistics, distribution, and customer service, for a major global shipping company. Lead a team of employees and ensure efficient and timely delivery of packages to customers. Implement strategies to improve productivity, reduce costs, and enhance customer satisfaction.
• Successfully managed day-to-day operations, ensuring smooth and efficient workflow.
• Implemented process improvements that resulted in increased productivity and cost savings.
Education
Windsor Forest High School
January 1987 — January 1990
Details
5515 Elderberry Lane
Flowery Branch, 30542
USA
**********@*****.***
Skills
Leadership Skills
Conflict Resolution
Problem Solving
Customer Service
Critical Thinking
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