Post Job Free

Resume

Sign in

Customer Service Senior Manager

Location:
Gainesville, GA
Posted:
December 12, 2023

Contact this candidate

Resume:

Christopher Donnelly

Profile

I am a highly experienced Senior Manager with over 24 years

of experience in the logistics industry. Throughout my career at FedEx Ground and UPS, I have consistently demonstrated my exceptional leadership skills, conflict resolution abilities, and problem-solving capabilities. I have a proven track record of providing excellent customer service and utilizing critical thinking skills to overcome challenges and deliver exceptional results. My strong leadership abilities have allowed me to effectively manage teams and drive success in fast-paced environments. I am now seeking new opportunities to continue making a significant impact in the industry. Employment History

Manager at UPS

November 1997 — March 1999

Managed and supervised a team of employees in a fast-paced shipping and logistics environment. Ensured timely delivery of packages and excellent customer service. Implemented strategies to improve operations and increase efficiency.

• Successfully led a team of employees, ensuring high levels of productivity and customer satisfaction.

• Implemented process improvements that resulted in cost savings and improved efficiency.

Senior Manager at FedEx Ground

March 1999 — May 2023

Oversee and manage all aspects of operations, including logistics, distribution, and customer service, for a major global shipping company. Lead a team of employees and ensure efficient and timely delivery of packages to customers. Implement strategies to improve productivity, reduce costs, and enhance customer satisfaction.

• Successfully managed day-to-day operations, ensuring smooth and efficient workflow.

• Implemented process improvements that resulted in increased productivity and cost savings.

Education

Windsor Forest High School

January 1987 — January 1990

Details

5515 Elderberry Lane

Flowery Branch, 30542

USA

678-***-****

ad1wu1@r.postjobfree.com

Skills

Leadership Skills

Conflict Resolution

Problem Solving

Customer Service

Critical Thinking



Contact this candidate