Desktop Support End User
Resume:
LAKSHMINARAYANAN KALIMUTHU (PAUL)
*********.****@*****.***
Experience
IT Regional Field Tech & Desktop support Sept 2022- Present Asbury Automotive Group - Draper
Ø Provide on-site and remote support for all desktop users in dealerships. Ø Regularly perform hardware and software maintenance by patching PCs and configure all office PCs to run at optimal levels.
Ø Perform system backups and disaster recovery operations. Ø Experienced in imaging and installing software on end user devices. Ø Possesses knowledge and hands-on experience in active directory including, resetting user passwords, organizational units, and group polices, security groups and distributions groups. Ø Provide competent service when emergency outage situations occurred in any of the dealerships from Ogden to Provo.
Ø Train new IT Technicians according to company standards. Ø Experienced with CISCO phone troubleshooting and instructed the users on operations of CISCO phones.
Ø Configure audio and video conferencing platforms such as Microsoft Teams and Webex to facilitate remote communication and collaboration for clients. Ø Troubleshoot audio/video quality issues in conferencing applications; optimize configuration settings to enhance user experience; conduct end user training on best practices for participating in virtual meetings.
Ø Provide support for network printers and switches including troubleshooting connectivity and hardware issues, replace defective equipment, and install and configure new devices. IT Administrator Nov 2021 - Sep 2022
Exela Technologies - Salt Lake City, UT
Ø Maintained hardware performance, network connectivity and software updates in a production company of 100+ workers.
Ø Troubleshot and diagnosed basic and complex problems encountered with servers and network functions.
Ø Diagnosed system hardware, software and operator problems and resolved related issues. Ø Maintained Inventory and ordered materials required for the proper functioning of different production sites.
Ø Promptly informed the manager of problems and concerns found at customer sites and resolved problems within the timeframe.
Ø Supported company communications systems, virtual machines and provided remote support to equipment present at production sites.
Ø Properly maintained documents for security audits every month (SLC Hi-Trust security audit) following standard policies and requirements of the company. Support Technician Sep 2021 – Oct 2021
Utah Valley University, Orem, UT
Ø Offered IT support for students and faculty in the College of Science. Ø Performed specific assigned tasks including installing and maintaining hardware and software. Ø Got trained in SCCM.
IT Technical Support May 2020 - May 2021
Computer Data System, Inc., Stillwater, OK
Ø Provided end-user desktop support and maintained servers and other networking devices. Ø Provided technical assistance to customers on inbound telephone tech support calls and used remote access to perform troubleshooting when needed. Ø Assisted clients with general support for hardware, peripherals, network connections, and external software.
Ø Set up and installed peripheral devices at clients’ workstations without interrupting their work schedule.
Ø Diagnosed issues in clients’ side windows server, workstations & optimized the performance of both hardware and software.
Ø Documented records of repairs, fixes, and maintenance. Ø Setup user accounts and profiles for clients.
Ø Dealt with technical questions from users and addressed any technical issues in a timely fashion.
Ø Installed Rapid SSL in windows server 2019.
Designed and maintained websites for end users in different entities. Retail Banker Jan 2020 - May 2020
City National Bank - Shawnee, OK
Ø Assisted with deposits, opening checking and savings account for customers Ø Counseled customers on banking products and services Ø Generated new business by selling products to prospective and existing clients Sales Consultant Feb 2018 - Jan 2020
Bob Howard GMC and Buick - Edmond, OK
Ø Sold many GMC and Buick automotives to customers and received positive feedback from customers and as well as management for achieving goals above the target limit set for the month.
Ø Increased sales in dealership by more than 10% of normal sales and achieved front end profit in every single month.
Assistant Professor of Electronic and Computer Science June 2012 - May 2015 Nehru Group of Institutions - India
Ø Taught a variety of courses in Computer Science and Engineering (Computer Networks, Circuit Theory, Analog and Digital Communication, Measurement and Instrumentation, Advanced Digital Communication etc.).
Ø Involved in advising and tutoring students.
Ø Maintained lab equipment present in engineering laboratories in the university. Ø I-Campus and Industrial Visit Coordinator
Ø Department Exam Cell Coordinator
Technical Skills
Ø Windows Server 2016, Windows Server 2019, Windows 10, Windows 11 Ø Microsoft Office (Standalone and Office 365) - Word, PowerPoint, Excel, Outlook, OneNote, Publishers
Ø Microsoft Teams
Ø Webex
Ø Network Setup, Configuration, Troubleshooting - Printers, Routers, Switches Ø PC Assembly and Software Installation
Ø Cisco Jabber
Ø iOS Mobile Devices
Education
Master of Business Administration in Project Management Sept 2015 - Dec 2017 Oklahoma Baptist University - Shawnee, OK, US
Master of Technology in Applied Electronics Jun 2010 - May 2012 Karunya University - Coimbatore, India
Bachelor of Engineering in Electronics & Communication Jun 2001 to May 2004 Madurai Kamaraj University - Madurai, India
Diploma in Electronics and Communication Jun 1998 - May 2001 Arulmigu Kalasalingam Polytechnic - Virudhunagar, India References
Ferdin Yesudasan
Senior Site Engineer
O.C. Tanner
Salt Lake City
********@*****.***
Mr. Joe Schradar
CEO Computer Data System Inc,
Stillwater OK
Office: 405-***-****
Dr. Jerry McMahan
Vice President, Aviation & Aerospace at Tetra Tech Norman
Office: 405-***-****
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